Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
Our growing Workforce Management Consulting organization is looking for Senior Functional Consultants for our North American practice. These are remote roles, which can be based anywhere in the United States and require travel.
As a Senior Functional Consultant you will have a wide range of responsibilities focused on providing functional solutions and Best Practices to meet the needs of our clients. You will be a part of a team of professionals that play a key role in implementing solutions and delivering results. Skilled at providing in-depth analysis and the ability to provide resolution to broad, complex, and critical work, the Senior Functional Consultant will act in a lead capacity on complex projects, mentoring and guiding others in all aspects of an implementation lifecycle with specific emphasis on systems analysis, functional design and testing
SPECIFIC JOB RESPONSIBILITIES INCLUDE:
Implementation Skills
• Participate in the full lifecycle of a client implementation including Kickoff, Requirements Gathering, Functional Design and Documentation, System Configuration, Testing, and Training ensuring compliance with Workforce Management (WFM) methodology.
• Work directly with the customer’s project team to understand their business requirements and translate those requirements into a set of systematic specifications for development.
• Lead small work teams on engagements, planning, organizing and validating the work of other team members. Provide guidance, assistance, and training opportunities to team members and customer team. Using a high-degree of insight and analytical skill, recommend solutions and on-going risk assessments based on industry best practices. Provides input to the Project Manager regarding effort required for specific tasks.
• Develop a deep understanding of the features of the WFM software to properly and creatively utilize features to meet client needs. Detailed understanding of the application architecture, database schema, development tools, and native language.
• Research, document, configure and test all functional elements to meet Client policies and procedures and state and federal law. Creates workflows and forms using builder tools as well as maintain functional documentation of the configured solution.
• Collaborate with Product Management, Product Development and Customer Support, when needed, to communicate customers’ needs and determining best solution.
Consulting Skills
• Build and maintain customer relationships. Provide quality service to both internal and external customers. Earn credibility as a trusted advisor throughout Infor and the customer organization.
• Seek to understand customer issues and delivers appropriate solutions based on product core functionality and Industry best practices. Adheres to WFM Methodology when throughout the project life cycle. Completes task in a timely manner within the timeframe established.
• Anticipate issues in advance and provides solutions to minimize risks. Communicate the capabilities and design of the WFM software.
• Assists the customer in making decisions to properly and creatively utilize features to meet the customer’s needs and Industry best practices.
Professional Development
• Learn and continually develop consulting functional skills.
• Work collaboratively and builds relationships with other consultants, customer staff, and third party consultants.
• Maintain an effective working relationship with Customer Support, Product Management and Product Development. Provide input for future product features based on field experience. Participate with QA in testing and reviewing future releases.
• Keep current with all product functionality striving to become a product expert across multiple modules.
THE SUCCESSFUL CANDIDATES WILL HAVE THE FOLLOWIING EDUCATION & EXPERIENCE:
• Minimum 5 years of experience with business application development and/or Workforce Management Consulting.
• Minimum 3 years project related experience with exposure to all phases of software development including: Analysis and Design, Implementation, Testing and Deployment.
• Knowledge of the Healthcare/Public Sector
• Understanding of, and experience with, application architecture (client/server, web, database).
• Experience writing database queries in SQL.
• Experience with database development of stored procedures, triggers, and view functions
• Experience with Agile or other iterative development methodologies.
• Experience with relational database modeling/object-oriented design.
Required Skills:
• Strong communications skills (verbal and written) and presentation skills.
• Skilled in analyzing and documenting business requirements and corresponding solution specifications.
• Able to work with minimal direction.
• Able to lead teams and providing mentorship/guidance to others through a full implementation lifecycle.
• Skilled with MS Office, including MS Projects and VISIO.
• Undergraduate degree, or equivalent work experience.
Preferred skills & KNOWLEDGE:
• Experience with Time and Attendance and scheduling software
• Industry specific expertise (Healthcare, Public Sector, Retail)
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military service obligation or veteran status, protected veterans, individuals with disabilities or any other characteristic protected by law applicable to the state in which you work.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
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