Infor Overview:
Infor is a $2.8 billion company serving more than 70,000 customers around the world. Infor traces its beginning to 2002 and today has nearly 13,000 employeesand offices in 40 countries. As a result, we are one of the largest providers of enterprise software and services in the world. We provide industry-specific and other enterprise software products and related services, primarily to large and medium-sized enterprises around the world.
Our software and services offerings are often “mission critical” for many of our customers as they help automate and integrate critical business processes, which enable our customers to better manage their suppliers, partners, customers and employees, as well as their business operations generally.
Our industry-specific approach distinguishes us from larger competing enterprise software vendors, whose primary focus is on less specialized software programs that take more time and cost to tailor to target customers’ specific needs during periods of implementation and upgrade. We believe our products and services provide a lower relative total cost of ownership for customers than the offerings of larger competing vendors.
We specialize in and target specific industries, or verticals, and have industry-specific business units that leverage our industry-oriented products and teams. Augmenting our vertical-specific applications, we have horizontal software applications, including our customer relationship management (CRM), enterprise asset management (EAM), financial applications, human capital management (HCM), and supply chain management (SCM) suites which, in addition to our proprietary light-weight middleware solution ION®, are integrated with our enterprise software applications and sold across different verticals.
In addition to providing software products, we provide ongoing support and maintenance services for our customers through our subscription-based annual maintenance and support programs. We also help our customers implement and use our applications more effectively through our consulting services.
Our customers range from Fortune 500 enterprises to medium-sized businesses. Our market leadership in key verticals, including manufacturing, distribution, healthcare, public sector, automotive, service industries, equipment, consumer products and retail software, and hospitality software, results from the fact that we serve many of the largest and most well-known customers in those verticals. For example, 19 of the top 20 aerospace companies, the top 10 high tech companies, the top 10 pharmaceutical companies, 22 of the top 25 U.S. healthcare delivery networks, the top 20 automotive suppliers, 17 of the top 20 industrial distributors, 16 of the top 20 global retailers, and 4 of the top 5 brewers use our software products.
Job Summary:
SUMMARY:
This Business Analyst position reports to a Global Consulting Operations team whose charter is to formulate, implement and drive operational efficiency and excellence via policy/process documentation and system maintenance/enhancements. To contribute to this charter, the Business Analyst will be responsible for system integration and UAT, maintenance of our internal tools and support queues, Quarter end deadline communications, etc. This position involves close interaction with other organizations such as Local Consulting Operations and Project Management, Finance, Legal, AIT, etc. to drive all efforts to closure.
The Business Analyst is expected to gain a deep, hands-on understanding of the Operational functions and systems supported by the Global Consulting Operations team, and drive necessary solutions. Job duties are varied and complex, utilizing independent judgment and the ability to identify and recommend solutions. Attention to detail is critical. Ability to collect, organize, and mange tasks collaboratively is also critical. As a result, strong follow-through and relationship management skills strongly desired. Strong written and verbal communication skills are also required.
RESPONSIBILITIES:
• Actively identify issues/gaps with current processes and work with regional teams to determine global solutions.
• Develop and document new processes and system requirements as mandated by Executive Management.
• Work with the Reporting & Control team to apply documented expectations/controls to business reporting to enforce monitoring and compliance of set guidelines.
• Manage change management activities when implementing new processes and system changes.
• Become subject matter expert (SME) for systems used.
• Deliver training as needed for newly deployed process/system requirements.
• Lead and/or participate in global projects, such as data migrations for Mergers and Acquisitions, User Acceptance Testing, system maintenance, etc.
EDUCATION:
• Bachelor’s Degree in a business or technical discipline.
REQUIRED SKILLS:
• 3 or more years of demonstrated experience as a Business Analyst in Operations; preferably consulting for a business software company.
• Experience developing and documenting procedures.
• Experience implementing/testing/supporting/training on systems.
• Excellent communication skills – one-to-one and one-to-many (e.g. training delivery).
• Excellent interpersonal skills in a multicultural environment essential.
• Ability to work autonomously but also be a team player and support team members.
• Ability to work to very tight project deadlines.
• Ability to communicate effectively in writing, verbally and as a presenter.
• Creative approach to problem solving and issue resolution.
• Self-motivated and self-managed with a high degree of analytical ability.
• Dedicated and hard-working.
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