Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
JOB POSITION: Training Specialist
JOB LOCATION: Dallas, TX (USDA4)
JOB SUMMARY: As a team, the Training Specialists are directly responsible for the delivery and support of all external client training activities. The Training Department works in tandem with the Account Manager to ensure that a comprehensive and appropriate training plan is delivered to each client. The right candidate will have demonstrated experience in a fast-paced work environment and proven success delivering training for a complex technology-centric solution. .
JOB RESPONSIBILITIES:
Responsibilities Include:
• Delivery of our client training programs in alignment with external client specific goals
• Delivering on the calendar for periodic client training as directed in-person (including travel to external client locations) and via web conference
• Pro-actively providing enhancements to training process and/or content where appropriate
• Quarterly development and delivery of training for internal clients on new release features and functions
• Consolidating and reporting client feedback on training strategies
• Synchronizing self-paced training modules with current training content
• Supporting the Client Relations team in developing strategic relationships with client
EDUCATION & EXPERIENCE:
• College diploma or
REQUIRED SKILLS:
• Bachelor’s degree
• Minimum of 3 years of direct training experience
• Detail orientation and strong verbal communication skills a must
• Track record of successful problem-solving skills with consultative solutions
• Experience in communicating complex technical concepts to non-technical clients
• Adept at using common computer software programs (MS PowerPoint,Excel critical)
PREFERRED SKILLS & KNOWLEDGE:
• Knowledge or experience in the Human Resource field is a plus
• Understanding of Organizational Development concepts a plus
• Must have an entrepreneurial spirit and enjoy a fun and challenging environment
• Must be able to multi-task and work beyond the job description - we are a thriving company with a wealth of opportunity so as a team we cover many areas.
• Experience working in a team-oriented, collaborative environment.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military service obligation or veteran status, protected veterans, individuals with disabilities or any other characteristic protected by law applicable to the state in which you work.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
