RENEWAL OPERATIONS ANALYST
(Recent college graduate within last 24 months)
ALPHARETTA, GA
ABOUT INFOR…
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor builds software that automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Headquartered in New York City, Infor is home to one of the largest creative agencies in Manhattan, Hook & Loop, focused solely on user experience design. Infor applications deliver a user experience that is fun and engaging while helping eliminate the need for customization through embedded deep industry domain. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.
SUMMARY:
The Renewal Operations Analyst is responsible for providing processing, support and data maintenance for the Maintenance Renewal Process. The Renewal Operations Analyst is responsible for the daily operation of the IDB (Installations Database) which houses the Maintenance & Support product, current maintenance dates, pricing and all other data pertaining to renewal billing.
This position will be responsible for the monthly renewal process for an assigned group of Maintenance Business Managers (MBM). The Analyst will be responsible for ensuring that the maintenance renewal data is updated accurately and that the renewals are processed in a timely manner, while maintaining the accuracy and integrity of the database, including data input and output, technology management, and end-user training and support.
This position will provide support to the MBM Team by assisting with updates and corrections to the IDB, ensuring that MBM is trained in the proper use of the renewals systems, developing and implementing policies to guide data entry, and making sure that the database effectively captures customer and Maintenance Billing information and generates accurate financial and analytical reports and customer invoices.
This position will be the first point of contact for the IMB MBM Team with questions about or problems with the use of the database and the Machine, and will serve as the liaison to Finance and IT in maintaining the IDB and troubleshooting problems.
This position will be assisting the MBM Team in a global environment. Candidate must be able to have flexibility in schedule.
RESPONSIBILITIES:
• Manage and supervise IDB requests, Tasks and questions received through the IDB Renewal Mailboxes and eSales; make sure that they are performed in accurate and timely fashion. Ensure that the data derived from these activities is maintained in accurate and up-to-date status.
• Review and make corrections to IDB records in error. Identify errors, make corrections and correct procedures that are causing the errors.
• Expected to learn and become Super User for renewal processes on different systems, as it relates to the IDB.
• Provide training and support to the MBM Group.
• Ensure the accuracy of data in the IDB. Assist in reconciling the IDB with other financial reports.
• Audit IDB record information and reconcile billing issues as needed.
• Develop and apply procedures to safeguard data security;
• Create and produce reports from the Softrax , PMQA and Cognos systems as needed. Assist other staff in the production of reports.
• Enforce policies and procedures to ensure the integrity of the IDB database
• Ensure requested changes are supported by contractual documentation or other valid support.
• The Analyst is responsible for building and maintaining positive working relationships with team members, The MBM Team and Finance.
• Work on special projects
EDUCATION & EXPERIENCE:
• Recent College Graduate with a Bachelor's degree in Finance, Business Management or Accounting.
• Experience in a customer service/billing systems and/or databases.
REQUIRED SKILLS:
• Must have decision making skills and the ability to multitask.
• Good communication skills
• Strong Excel skills; Access a plus
• Must possess excellent analytical and organizational skills.
• Must have a strong customer service orientation.
• This position requires comfort and effectiveness translating between end users needs and database output. Must be able to understand the SAM's needs so as to accurately translate their requests into effective queries and reports.
• Skill in making presentations and training individuals in software applications is highly desirable.
• Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
• Be responsive, follow-up in a timely manner, and meet commitments.
Equal Opportunity Employer. Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.
In compliance with the OADA, should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
