Description:
Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
Job Title:
Cloud Suite Administrator, Associate
General Job Duties/Responsibilities:
• Tracking usage of reserved virtual servers in correct zones, tracking need for purchase of additional reserved servers and what zone they need to be in.
• Tracking of virtual servers that should and shouldn’t be running, virtual storage, spending, etc.
• Following up on onboarding requests.
• Data entry, validation and comparison.
• Performing audits and reports, consolidating information from different systems when necessary.
• Performing evaluations of tickets and calls against checklists.
• Document processes or modify documentation when necessary.
• Perform other administrative and customer services tasks related to a technical, software support environment.
• Coordinating, validating and scheduling maintenance activities.
• Work with the sales department to confirm information and what customers are being charged for.
• Maintain a positive attitude with changing priorities, responsibilities and increased workload.
Education/Experience Requirements:
• Excellent oral and written communication skills.
• Strong analytical skills and ability to understand technical concepts.
• Experience performing administrative tasks.
• Troubleshooting experience a plus.
• Understanding of SAAS solutions a plus.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military service obligation or veteran status, protected veterans, individuals with disabilities or any other characteristic protected by law applicable to the state in which you work.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com
