Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
JOB POSITION: Customer Service Representative
JOB LOCATION: Nashua, NH
JOB SUMMARY:
This position will be responsible for monitoring the Infor Restaurants main helpdesk line, providing courteous and efficient assistance to Infor Restaurant customer base.
JOB RESPONSIBILITIES:
• Responsible for promptly answering incoming calls from domestic and international customers (North America region) in a fast-paced environment.
• Determine nature, priority and approximate wait time for each customer call and route calls to the appropriate support group.
• Facilitate 3rd party service to customers including dispatching, as needed.
• Also responsible for assisting with administrative tasks, such as faxing, reporting and other projects as needed.
• Some light troubleshooting and basic problem determination is also required.
• Flexibility of hours desired.
REQUIRED SKILLS:
• Excellent customer service skills
• Excellent PC skills, working knowledge of Microsoft Office (Word, Excel)
• Solid administrative experience with excellent attention to detail
• Ability to work in a fast-paced environment
• Strong interpersonal skills
• Effective oral and written communication
PREFERRED SKILLS & KNOWLEDGE:
• Restaurant/Service Industry experience preferred
• Familiarity with computer POS technology
• Experience navigating Microsoft Windows applications and Web based Applications
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
