ABOUT INFOR …
Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With nearly 15,000 employees and customers in more than 200 countries and territories, Infor builds software that automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Headquartered in New York City, Infor is home to one of the largest creative agencies in Manhattan, Hook & Loop, focused solely on user experience design. Infor applications deliver a user experience that is fun and engaging while helping eliminate the need for customization through embedded deep industry domain. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit www.infor.com.
SUMMARY:
We are currently seeking an experienced and enthusiastic Product Manager to join our team to continue the development and the enhancement of our CRM solution. The Product Manager will have a proven track record in designing, developing, tuning and releasing software products for commercial business use – with a plus if you’ve also worked on consumer oriented software products. You must bring a combination of ambition, positivity and analytical ability while being a proactive, energetic and hardworking individual, to be a member of our team. As a Product Manager you will be an effective and important member of a skilled agile development organization. You will coordinate with multiple UX/UI teams, Consulting Services, Product Development, and end user/clients throughout the project lifecycle.
EDUCATION & EXPERIENCE:
• 5+ years of experience in product management, product development or other software related positions
• Bachelor’s Degree in Marketing, Business Administration, or Computer Science and / or equivalent experience.
RESPONSIBILITES:
50% - PRODUCT DEVELOPMENT:
• Use Aha! and Jira in agile development environment to collaborate and drive engineering
• Work with business analysts to prioritize requirements for selected applications, industries, geographies
• Manage roadmaps for the selected applications, industries, and geographies
• Initiate all functional development based on agreed business cases and agreed business requirements
• Work closely with development to ensure the correct functionality is created from the prioritized business cases and requirements
• Collaborate with all other departments to communicate the product roadmaps, product content and launch, create company readiness and all functional developments to the rest of the organization
50% - PRODUCT MANAGEMENT:
• Assist with go-to-market activities including development of collateral
• Train field (sales, pre-sales, consulting, partners) for selling and implementations
• Competitive analysis; market analysis
• Manage relationships with partners
• Analyze and solve customer escalations
• Direct accountability for the success of the business related goals
REQUIRED SKILLS:
Minimum Qualifications:
• Ability to perform under strict deadlines
• Proven interpersonal, presentation skills, written and verbal communication skills
• Excellent communication skills and command of the English language
• Proven project management and organizational skills
• Ability to perform effectively in a fast-paced, high-growth, rapidly changing environment
• Strong problem resolution skills
Preferred Qualifications:
• 2+ years of experience in B2B CRM and or Campaign Management Software
• Experience within Manufacturing / Distribution
• Strong Customer Experience and Journey mapping experience
PHYSICAL REQUIREMENTS:
• General office environment
• Ability to travel internationally
• Travel 20%
Equal Opportunity Employer. Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.
In compliance with the OADA, should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
