Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
Practice Manager - HCM Consulting
Job Description
People Management & Development (50%)
• Responsible for the management, development and overall people care of HCM functional consultants.
• Specific areas include recruitment, retention, staffing forecasting, coaching model implementation and communications
• Drive Certification to meet company goals (Product certification where available, architect certification, Project manager certification)
• Address performance issues in a timely manner, including comments from Customer Satisfaction surveys
• Responsible for the preparation and delivery of Employee Performance Appraisals
• Define employee development plan, taking into consideration career growth and employee objectives
• Effectively communicate and ensure team is working cohesively and all aware of company/ICS/CC goals, through regular team meetings and one-on-ones
• Provide training plans and field readiness projections for product launch.
• Ensure all mandatory training is carried out in timely manner (Infor Fundamentals, IDM, etc)
Capacity Planning (10%)
• Skills Succession planning. Map out skills in team and take into account retirement and employee attrition in capacity plan.
• Support Preparation of capacity plan for your Competency Center on a Quarterly basis, working collaboratively with other regions, the COE and all stakeholders.
• Drive Actions from Capacity Plan review in a timely manner
Delivery of Resources (20%)
• Support Resource Planners as needed to identify resource options to successfully staff projects
• Responsible for all activities surrounding the delivery quality of the assigned HCM CC services resources to ensure successful implementations, overall client satisfaction and referencability
• Provide relevant/requested forecasting data to Management.
• Resolves staffing escalations as required by business.
• Involved with running the business strategically and tactically.
Relationships/Communication (10%)
• Serve as escalation point for Project Managers and client issues and concerns as needed.
• Be a spokesperson internally and externally to support area development and growth.
• Can resolve complex business problems
• Develop strong relationships with key client personnel
Financial Performance (10%)
• Achieve budget utilization targets Effectively.
• Team Utilization – decision making and leadership to achieve CC utilization targets
• Ensure team is on time with expense reports and time sheet submissions
• Take action to minimize non-billable work
• Effective Management of non-bill hours
Education & Experience:
• Bachelor’s degree in business, or equivalent work experience
• 5+ years of increasingly more responsible ERP Consulting experience as well as experience managing a Consulting delivery team
• Able to travel as required
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status or any other characteristic protected by law applicable to the state in which you work.
In compliance with the ADA Amendments Act (ADAAA), should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
