Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 194 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both. For additional information, visit www.infor.com.
Our growing Hospitality Software Consulting organization is looking for Application Consultants for their growing North America Consulting practice
Position Summary:
• Manage all aspects of on-site training and installation of Infor Hospitality software applications.
• Conduct standardized training courses using Infor training documentation.
• Provide on-site transitional support of software installation go-live.
• Provide feedback to customer and Infor on training participants’ progress.
• Provide timely communication of project status to customer and Infor.
• Prepare and complete all project related paperwork as defined by Infor.
• Adhere to project schedule including flights, training, meetings, conference calls, etc.
• Assist in creating and updating installation and training documentation.
• Maintain superior product knowledge and complete product competency certification.
Work Environment:
• Requires extensive (80%) travel.
• Client facing role representing Infor commitment to training and product support
• Works within and promotes a strong team environment to ensure successful software installation projects.
• Collaborates with software development, product management, professional services and support personnel to ensure quality product and service delivery
Preferred qualifications:
• Excellent presentation, communication, written, and interpersonal skills.
• Demonstrate the ability to perform independently on customer and non-customer projects.
• Software application training experience a plus.
• Must be able to rent a car when necessary for transportation to project locations.
• Undergraduate degree in Hotel Operations, Business, or equivalent work experience
• Minimum five years’ experience in hotel operations, preferably in management.
• Resort and Gaming operations experience is highly desirable.
• Working knowledge of PC operations, Microsoft Windows Operating Systems, and Microsoft Word and Excel applications.
• Experience with Windows OS, and Microsoft SQL highly desirable.
