Infor is a $3B global applications solutions company that offers deep industry-specific applications and suites, with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both. For additional information, visit www.infor.com.
SUMMARY:
The Director, Inside Sales will direct and provide sales leadership to a global team of inside sales and business development (lead generation) managers and their teams. He/she will:
• Participate in strategic and tactical planning for each division.
• Align Infor inside sales goals to those of the direct field sales organization; collaborate with field sales management to develop joint strategy and account plans; take initiative on weekly & regular communications
• Develop and execute strategic regional plans utilizing resources from various marketing and sales functions to maximize revenue with frequent guidance from the area manager or director.
• Responsible for coaching, performance management and career development of staff.
• Participate in the recruiting process and provides hiring recommendations to senior management.
• Handle escalations and participate directly in complex sales situations to negotiate and/or resolve disputes and ensure customer satisfaction.
• Conduct regional sales forecasts, territory planning, demand generation, deal strategy development and trend analysis.
• Assist in the creation of division strategy and consults with senior management in providing direction to ensure growth and financial success, including appropriate territory mapping & quota assignment
• Ensure a consistent approach of organizational policies and procedures.
• Successfully manage a P&L to achieve margin targets including efficient management of T&E and Headcount expenses
• Provide monthly, quarterly, and annual sales targets, including forecasting to Global Head Inside Sales.
EDUCATION, EXPERIENCE AND REQUIREMENTS:
• BS/BA in Business, Marketing or related field, MBA preferred
• 7+ years managing large, high performance inside sales teams with multiple managers, preferably with global responsibility
• Demonstrated leadership, communication and people management skills.
• Demonstrated ability to support complicated enterprise applications software solution sales cycles.
• Thorough understanding of CRM/SFA, Campaign management and other social selling tools
• Ability to manage crises and tolerate ambiguity.
• Excellent analytical skills and proficiency with Excel
• Familiarity with prominent sales methodologies (e.g., The Complex Sale) and their application to the team selling environment
Prior Business Intelligence and SaaS experience preferred.
Equal Opportunity Employer. Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.
In compliance with the OADA, should you have a disability and would like to request an accommodation in order to apply for a currently open position with Infor, please call (678) 319-8000 or email us at ADAAA@infor.com.
