Wood Residential Services, a division of the largest Real Estate developer in the nation, Wood Partners, has an immediate opening for an experienced multifamily Regional Manager to cover the Pacific Northwest. The properties in this portfolio are phenomenal and new A++. Must have a proven track record of leading a portfolio of high profile A+ apartment buildings, fee management and new construction lease ups. The position is based in the San Francisco and Oakland areas and will also cover Portland and Seattle overseeing the Alta Potrero, Alta Woodson, Alta Waverly and Block 17 properties. Wood Partners employees enjoy a workplace with a culture of respect and empowerment.
As a Regional Manager, you are a leader in business, sales, customer service and people. Your management focus inspires your team to higher levels of performance, creating wow moments for Wood Partners customers. As a Regional Manager, in a leadership position, you must exemplify pride and passion, at all times. As a Regional Manager, you must display the customer service values and integrity you ask your team to demonstrate every day.
Being a Regional Manager at Wood Partners is a combination of leadership, management, sales, marketing and customer service. Your success in growing and improving your team every day, your demonstrated work ethic, sense of integrity and collaboration are all tested and rewarded in this leadership role.
Being a Wood Partners Regional Manager is more than just driving performance and building teams; it is about creating communities, supporting teams, and communicating and supporting the Wood Partners company culture.
As a Regional Manager, you deal with resident escalations, marketing properties, motivating your teams, driving financial performance of your assets and region. Through each day, your savvy financial management and leadership ensure revenue and profitability is achieved.
The position is responsible for maintaining, to the highest standard, the property/asset. The role requires excellent skills in the management and motivation of people. Also required is the ability to deal with residents, prospects and vendors. The role is also responsible for managing employees as assigned at the property.
DUTIES
The Regional Property Manager is responsible for maintaining the property/properties in the most efficient and profitable manner possible, consistent with the goals and objectives of the company and owner.
Ability to provide strong leadership of employees is critical for the success of this role
Ability to support the needs of and clearly communicate with residents and all applicable vendors on the property/properties both verbally and in writing when necessary
Achieve the highest possible net operating income through the implementation of effective cost control, revenue maximization and delinquency management program
Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the divisional/regional manager in a timely manner with the assistance of other members of the staff. Work with owners to identify property goals and objectives
Be responsive and receptive to owners’ needs, goals and objectives, which must be clearly described in the yearly operating budgets and sales/marketing plans
Maintain high customer service standards. Work with staff to promptly respond to resident requests and work with residents and staff to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved
Develop, write and implement a sales and marketing plan that effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts
Implement or direct implementation of all policies and procedures as outlined in the company policies and procedures manual. Ensure compliance by employees supervised as necessary
Ensure that all physical aspects of the property are at all times fully functional and in an attractive condition, and that all vacant units are kept ready for occupancy. Inspect grounds, building and apartment units on a regular basis. These functions must be consistent with the goals and objectives of the property owner
Identify and implement creative programs to increase the property’s value and improve services to residents
Understand, analyze and evaluate monthly financial statements and write the property owner’s report in a clear, concise form
Adhere to the company’s safety programs, policies and procedures. Promote safe work practices among on-site staff consistent with policies in the TCG Safety Manual
Property managers must also be able to perform the following computer and leasing functions:
Computer
Ensure all required weekly, monthly and quarterly reports are completed accurately and in a timely manner.
Understand the computer functions and management software package and ensure all required staff is properly trained to perform their computer duties. Operate the computer as required.
Leasing
Train and motivate staff to lease apartments by showing the models and/or available units and aggressively sell the products and services of the property to which they are assigned.
Be able, as necessary, to deliver resident gifts, inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident functions.
Manage the property lease renewal program. Maximize resident renewals. It is a goal of the property manager to have no month-to-month tenants.
Maintain thorough product knowledge of own property and that of major competition through site visits and tours as well as telephone surveys. Prepare marketing data reports as required.
As necessary, prepare all lease related paperwork in an accurate and timely manner. Be able to explain all lease documents to new and existing residents. Ensure all documents are completed prior to resident move-in.
Follow established policy and procedures in the qualification, screening and acceptance of applicants for residency.
General Management
Identify and analyze problems and potential problems. Develop and implement decisions that help the property achieve the owner’s objectives and that are consistent with management company’s policies and procedures.
Plan and organize present and forecast workloads.
Manage the property lease renewal program. Maximize resident renewals.
Effectively disseminate all information and instructions necessary for others, including supervisors, peers and subordinates to do their work. Advise employees on a regular basis how they are performing their specific job.
Safety
Be observant for any problem that could be a hazard or potentially dangerous situation for residents, staff, guests and the public. This includes condition of pool gates, fencing, lighting, trip hazards, etc.
REQUIRED QUALIFICATIONS:
Education/Training/Licenses:
A Bachelor’s Degree or equivalent in experience is required.
Must possess a valid driver’s license and valid insurance, along with willingness to drive a car as part of the role
When required by law, must possess a valid real-estate license
Ability to read, write and speak English fluently
Ability to accurately perform advanced business mathematical functions such as calculation of percentage and ratios and the ability to understand and perform all on-site management software functions
Satisfactory completion of in-house training in leasing, computers, property management, administration and reporting is required within the first 90to 180 days of employment. Other specific training may be required based upon property type
Experience:
A minimum of three years previous experience in property management or related field is required
Skills and Knowledge:
Excellent communication skills demonstrating verbal and written expression, active listening and ability to maintain interpersonal relationships
Strong administrative and organizational skills
Strong time management skills and the ability to prioritize effectively
Professional appearance and demeanor at all times
Strong customer service representation, in person, via email/text and on the phone
Ability to lead others in delivering outstanding customer service
Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate market plans
Knowledge of on-site maintenance requirements including working with vendors and contractors
Ability to accurately perform advanced business mathematical functions
Ability to close a sale
Ability to operate and understand how to operate a personal computer, to include (but not limited to) computer functions and management software packages, in addition to general office equipment, including but not limited to copy machines, fax machines, filing cabinets, printers, etc.
High level of self-control under difficult or emergency situations
Must have Yardi experience
Proven track record managing budgets and increasing net operating income
Ability to managing activities including employee relations, scheduling and staffing
Willingness to work non-traditional hours including nights, weekends and holidays
Physical, Equipment and Attendance Requirements:
Requires the ability to move throughout the property and the ability to climb stairs throughout the day
Requires the ability to work any of the seven days of the week, 52 weeks per year
Requires the individual to possess a valid Driver’s license and insurance
Requires the individual to use their own vehicle for various business related tasks
BENEFITS
It's a great place to work! Wood Partners offers financial incentives based upon performance. Also, we provide a competitive salary and benefits package which includes a 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, paid sick time, paid company holidays, job training programs, and paid vacations.
Wood Partners is a Drug Free Workplace and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, familial status, marital status, protected Veteran status or any other characteristic protected by law.
If you are unable or limited in your ability to access job openings or apply for a job on this site due to a disability, please contact Human Resources by e-mail wrshr@woodpartners.com or telephone at (404) 965-0359 to request and arrange for accommodations.
