Customer Experience Manager - Operations is enthusiastic and passionate about Creativity, People, and Arts and Crafts. This position performs all office functions including recording, processing, verifying and maintaining records of financial transactions for the store as well as performing and/or supervising the receiving and price change functions. This position performs Manager On Duty (MOD) coverage for days and weekends and carries a perimeter and POS management key. The Operations Manager will share primary administrative support responsibilities with a part-time Support Specialist. On days the Support Specialist is scheduled, the Customer Experience Manager - Operations’ primary focus is on driving the overall operational excellence of the store and MOD activities.