GENERAL SUMMARY
Director of Housekeeping & EVS would ensure that our guests and staff have a clean and comfortable environment. This position is responsible for overseeing the flawless execution of the day-to-day operation of the Housekeeping & Environmental Services Departments, leading and developing the Housekeeping and EVS team members, ensuring cleanliness standards are applied consistently in the guest rooms and public areas and guest requests and expectations are met and exceeded.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

Housekeeping Department

• Responsible and accountable for all long and short term department planning and overall leadership
• Manages a culturally diverse housekeeping guest room attendants (GRA’s) team in all areas of housekeeping, including but not limited to room cleaning, linen services, guest requests, lost & found and other areas as assigned.
• Maintains fiscal/budgetary/inventory control of all Housekeeping and Uniform Room expenses.
• Maintains operating/inventory/maintenance control of all Housekeeping owned mechanical equipment.
• Develops, implements, and monitors programs to ensure cleanliness of hotel overall areas.
• Develops, implements, and monitors chemical control and training programs.
• Maintains effective communications between Housekeeping, EVS, and other property departments/divisions.
• Maximized implementation of computer usage in areas of scheduling, work assignments, and inventory control.
• Ensured performance appraisals for all assigned Team Members are completed in a timely fashion.
• Monitors selection, training, and supervision of all Team Members within the scope of responsibility.
• Performs periodic reviews and reevaluation of all room/public areas furniture/fixtures and make recommendations when additional/replacement purchases are required.
• Oversees process audits of controls systems, quality standards and all processes.
• Responsible to ensure that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies
• Ensures that all billable services are properly reported and accurately reflected in the Opera System and financial statements.
• Ensures that the recording and reporting of Pechanga revenue is carried out in accordance with current requirements, accountability exists for cash and cash equivalents received by the hotel and such accountability are properly maintained. Thus, ensuring compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices and that internal controls and procedures are efficient, effective and economical.

EVS Department
• Responsible and accountable for all long and short term department planning and overall leadership
• Manages finances of the departments, including budget and inventory controls. Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc., relative to hotel financial forecasts and budget. Establishes and maintains adequate supplies for the efficient operation of the department.
• Assists EVS Manager with training and evaluating of EVS Supervisors.
• Ensures the safety of team members in handling and storage of all chemicals used in the performance of their tasks.
• Continually checks to make sure team members have all of the necessary supplies, equipment and tools to execute their tasks.
• Properly handles guest or maintenance requests and repeatedly follows up to guarantee these things are completed to Pechanga Resort Casino standards.
• Assists EVS Manager in achieving and/or exceeding customer satisfaction and team member satisfaction goals.
• Inspects storage rooms, utility and janitorial closets, etc., for upkeep and supply control including completing purchase requisitions for all housekeeping supplies and equipment and maintaining adequate inventory levels to provide a clean, safe and comfortable environment..
• Communicates with other department supervisors or managers to adequately plan for EVS services and activities
• Plans work processes and determine effective techniques or processes to be used by team members in the course of business.
• Reviews the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
• Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.

ACCOUNTABILITY:
• Supervision of housekeeping team members and their subordinates.
• Addresses and manage complaints, grievances or concerns from team members.
• Understands and adheres to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Effectively uses, administer and manages rewards and recognition for front line team members
• Incumbent will interface with various directors, managers and fellow employees on a regular basis.
• Effectively manages departmental expenses


This position serves in a supervisory and leadership capacity. Responsibilities may include budgeting, hiring/terminations, employee relations issues, mentoring and corrective actions. Incumbent is responsible for protecting the assets of Pechanga Resort and Casino and for maintaining and providing a positive and professional work environment.
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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A Bachelor’s degree in hotel management, hospitality, business management or a related field is required. A minimum of ten (10) years’ experience in hotel/casino rooms/public areas housekeeping is required. A combination of education and experience may be accepted. Experience managing a large team in an environment where independent action and excellent judgment are the required standard.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business writings including the ability to write clear and concise reports, business correspondence, disciplinary actions, emails and procedure manuals as needed. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

MATHEMATICAL SKILLS: This position requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain and maintain a class “A” gaming license
• Valid California Driver’s License.