Healthcare Professionals (HCP) compliance with necessary vaccinations ensures the uninterrupted operational continuity of Oaklawn and leads by example in the health and safety of the community we serve. COVID-19 and Influenza are required vaccinations at Oaklawn, EEOC exemption requests will be considered. Please consider this before applying for positions.
Coordinate patient feedback and ensure follow through meets organization and regulatory compliance.
Minimum Qualifications: Associates degree in a healthcare related field. Three (3) years of customer service experience.
Knowledge, Skills & Abilities: Bachelor’s degree in Healthcare Administration, Nursing, or relevant field preferred. Navigates electronic medical records with ease. Willing to learn navigation of EMRs. Desires continual learning, professional growth and development. Experience with change management with strong influential skills will be helpful. Experience in LEAN, and FMEA tools and processes preferred. Ability to perform in a self-directed manner within a team-focused framework. Required to be detail-oriented with strong organizational and analytic problem-solving skills, as well as have exceptional verbal and written communication skills. Competence in the use of Microsoft Office Word and PowerPoint and proficiency and experience with using Excel is required.
Working Conditions: Work is generally performed within an office environment with standard office equipment. Will occasionally audit in patient care areas and meet with patients and/or families at the bedside.
Physical Requirements: Constantly see/visual acuity. Frequently sit, talk/hear, handle/grasp/feel. Occasionally lift/carry 1 to 50+ lbs.