POSITION TITLE: CoCM BEHAVIORAL HEALTH CARE MANAGER
DEPARTMENT: CASE MANAGEMENT
FLSA STATUS: Exempt
REPORTING RELATIONSHIP: Director of Case Management
Job Summary: The behavioral health care manager is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team. The behavioral health care manager is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.
Essential Functions:
- Consistently use an outward mindset and put forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others achieve their goals and objectives.
- Supports the mental and physical health care of patients on an assigned patient caseload. Closely coordinate care with the patient’s medical provider and, when appropriate, other mental health providers.
- Screens and assesses patients for common mental health and substance abuse disorders. Facilitate patient engagement and follow-up care.
- Provides patient education about common mental health and substance abuse disorders and the available treatment options.
- Systematically tracks treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
- Supports psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
- Provides brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, motivational interviewing, or other treatments as appropriate.
- Provides or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g. problem-solving treatment or behavioral activation) as clinically indicated.
- Participates in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicates resulting treatment recommendations to the patient’s medical provider. Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan. Case reviews may be conducted by telephone, video, or in person.
- Tracks patients follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients. Registry functions can be accomplished through an EHR build on a spreadsheet used in conjunction with an EHR or can be built into a stand-alone clinical management tracking system that may or may not be linked to an EHR.
- Documents patient progress and treatment recommendations in EHR and other required systems to be shared with medical providers, psychiatric consultants, and other treating providers.
- Facilitates treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized mental health care.
- Facilitates referrals for clinically indicated services outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
- Develops and completes relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
Minimum Qualifications: Masters Level licensure candidate/trainee (e.g. LMSW) and current LMSW licensure or be eligible for licensure by Michigan Department of Licensing and Regulatory Affairs and Five (5) years’ experience working as a LMSW or a Bachelor of Science in Nursing. Graduate of an accredited Nursing program with current Michigan license and Five (5) years’ experience working as Registered Nurse.
| Knowledge, Skills & Abilities: Consistent logic, rationality and objectivity in decision making. Neither indecisive nor overly reactive. Generates sensible, realistic practical solutions to problems. Takes calculated risks with generally favorable outcomes. Neither avoids risk-taking nor rushes into it with too little information. Recognizes own strengths and weaknesses. Communicates well one-on-one. Keeps people informed. Seeks and uses feedback. Writes in a clear, precise, well-organized manner using appropriate vocabulary, grammar and word usage as appropriate to their job. Generates new approaches to problems or innovations to established best practices. Shows imagination. The ability to know right from wrong, even in complex or confusing situations; is accountable and does not ethically cut corners. Has the courage to do the right things consistently without regard to personal consequences. Puts interests of organization above self-interest. Passionately finds ways over, around or through barriers to success. Achieves results despite lack of resources. Takes action; doesn’t just talk about what “someone” should fix. A results-oriented “doer”. Willingness to take independent stand. Not swayed by last person spoken with. Ability to read, analyzes, and interprets professional journals, technical procedures, or governmental regulations. Ability to work with diverse patient and staff populations with knowledge and sensitivity to cultural and spiritual influences impacting patient care. Demonstrated ability to efficiently and independently manage own time and tasks with minimal supervision. Knowledge of state and federal programs that provide medical care and financial support to individuals and community resources. Knowledge of the continuum of care and utilization process. |
| Working Conditions: Traumatic situations including psychiatric, dismembered and deceased patients |
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Physical Requirements: Constantly see/visual acuity, talk/hear. Frequently stand, sit, walk, handle/grasp/feel. Occasionally lift/carry 1 to 50 lbs.