Current Career Opportunities at Oaklawn

Thank you for your interest in employment opportunities with Oaklawn, a nationally recognized healthcare employer by Modern Healthcare magazine. As Marshall’s largest employer, we have a team of over 1,000 dedicated full-time, part-time and casual employees, and our outstanding patient satisfaction scores have landed us in the top 2% of Michigan hospitals and top 5% nationwide. If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.

It is Oaklawn’s policy, as an equal opportunity employer, to provide for a diverse, non-discrimatory work environment. Oaklawn is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran status or any other characteristic protected by law.

Back to Available Positions

Specialist

Job Summary:  Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.                    

Essential Functions:

  • Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
  • Places collection calls on accounts per established procedure
  • Answers a high volume of incoming calls, assisting the patients as appropriate
  • Assists patients is arranging a method of payment consistent with hospital policy
  • Pre-screens and assists patients in qualifying for the hospital’s financial assistance program
  • Maintains a clear, concise and complete history on each account according to established procedure
  • Responds to patient’s request for information timely and in accordance with established procedure
  • Assists patients with questions concerning insurance coverage and balances due 

Minimum Qualifications:  High school diploma or equivalent. Previous healthcare related or collection experience.

Knowledge, Skills & Abilities: Knowledge of third party billing and claims processing.  Knowledge of medical terminology, computer experience, and computer skills, including keyboarding is helpful.  Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Previous collection experience is preferred.

Working Conditions:  Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:   Constantly sit, see/visual acuity.  Frequently handle/grasp/feel, talk/hear.  Occasionally lift/carry 1 to 25 lbs.

Back to Available Positions