GENERAL SUMMARY
The Barber at Spa Pechanga will provide barbering services, such as cutting, trimming, shampooing, and styling hair, trimming beards or giving shaves.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Understand and adhere to department policies and procedures, embrace company and department culture and take pride in the resort and amenities.
• Maintain a positive, enthusiastic attitude while embracing the company core values.
• Work with safety as a priority, and follow department and company safety standards.
• Awareness of guest experience at all times, smiles and makes eye contact, communicates professionally.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction while anticipating their needs.
• Greet customers, review treatments and clarify any questions and make recommendations as related to treatments or retail.
• Ensure guest satisfaction in the spa by performing services that exceed guest and associate safety before, during, and after spa treatments.
• Cut and trim hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow driers, and scissors.
• Able to use and apply gel products, lotions and powders to guests
• Shampoo hair, apply lather and shave beards or neck and temple hair contours, using razors.
• Measure, fit, and groom hairpieces
• Provide face, neck, and scalp massage
• Able to perform tonsorial services, of or related to hairdressing and barbering.
• Knowledgeable of hair care and styling products and the applications of both.
• Knowledgeable of working tools and appliances to be sterilized and maintain in good working condition
• Stay informed of the latest styles and hair care techniques.
• Maintain workstation clean, orderly and in sanitary condition to provide a presentable environment
• Perform various hair related processes such as frosting, highlighting or streaking hair
• Keep card files on clientele, recording notes of work done, products used and fees charged after each visit.
• Ensure appointments occur at reserved time with no delay.
• Responsible for promoting positive work environment, and maintaining the cleanliness and professional presentation of all areas of the spa at all times.
• Is actively involved in the operation through daily interaction with both guests and staff.
• Ability to effectively deal with internal/external guests and to identify and resolve guest concerns. Ensure high guest satisfaction in the delivery of services.
• Remain calm and alert, especially during stressful situations, serving as a leader and role model for other employees
• Ability to provide clear direction, instruction and guidance. Attend a variety of meetings and conduct staff meetings or daily pre-shift meeting to ensure timely and effective communication and train new team members.
• Being alert, and using logical thinking to assess a situation where life and safety may be at risk
• Check stocks of supplies and order replenishment; control their use and security.
• Assist with recruitment, screening and training of new team members.
• Maintain professional certifications current.
• Maintain a professional demeanor and a great attitude
• Perform all tasks accurately and in a timely manner
• Perform other job duties as assigned by management


ACCOUNTABILITY: The Barber does not have supervisory responsibilities.


QUALIFICATIONS AND GUIDELINES



EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and certificate of completion from a Barber School. One year experience and/or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS: This positions requires the ability to articulate, both verbal and written concerns, suggestions and ideas of the daily operations to promote a positive team member and guest experience. Must be able to effectively communicate with peers and Management. Ability to read, write, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra.

REASONING ABILITY: This positions requires to think logically and calmly, and is able to apply common sense when executing written, oral or diagram instructions, all while maintaining order to ensure our guests’ safety.
This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Hotel Gaming license.
• Valid California State Certified Barber License

SKILLS/ABILITIES:
• Ability to work well under pressure
• Guest service and solution oriented

OTHER QUALIFICATIONS:
• Ability to communicate effectively in English
• Must be available to work weekends and/or holidays
• Must be flexible with hours and / or shifts
• Must have the ability to manage deadlines.