Thank you for your interest in employment opportunities with Oaklawn, a nationally recognized healthcare employer by Modern Healthcare magazine. As Marshall’s largest employer, we have a team of over 1,000 dedicated full-time, part-time and casual employees, and our outstanding patient satisfaction scores have landed us in the top 2% of Michigan hospitals and top 5% nationwide. If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.
It is Oaklawn’s policy, as an equal opportunity employer, to provide for a diverse, non-discrimatory work environment. Oaklawn is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran status or any other characteristic protected by law.
Customer Service Representative
Job Summary: Provides home medical equipment for clients. Processes HME purchases and rentals and enters information into the computer system.
Minimum Qualifications: High school diploma or GED. Six (6) months related and/or customer service experience and/or training or equivalent combination of education and experience.
Knowledge, Skills & Abilities: HME experience preferred. Able to perform customer service responsibilities with politeness, respect, and efficiency, using appropriate time management skills. Effective interpersonal skills in all areas of communication with strong oral communication skills. Must be able to work independently and be capable of solving problems with theoretical and practical approaches using good judgment. Ability to maintain client confidentiality. Able to read, analyze, and interpret general business periodicals, manuals, professional journals, technical procedures, or governmental periodicals, write reports, business correspondence, and policies and procedures. Able to operate a computer using a variety of software applications. Able to effectively present information and respond to questions from peers, clients, customers, and the general public. Able to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume. Able to solve practical problems and deal with a variety of concrete variables. Able to interpret a variety of instructions furnished in written, oral, and other forms. Able to assess and prioritize multiple tasks, projects and demands. Able to work in a self-directed and collaborative environment. Able to meet deadlines with a high degree of accuracy.
Working Conditions: May occasionally be exposed to hazardous materials or infectious diseases. On Call availability as needed after hours, weekends, holidays.
Physical Requirements: Constantly sit, see/visual acuity, talk/hear. Frequently stand, walk, reach, handle/grasp/feel, lift/carry 1 to 25 lbs. Occasionally lift/carry 25 to 49 lbs.