GENERAL SUMMARY
The Table Games Technician is responsible to service, maintain and repair all gaming table equipment to ensure equipment is kept in working order, and retain accurate maintenance logs and records.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all policies, procedures, SOPs, and internal controls and government regulations.
• Protect and maintain integrity of assets including all game equipment.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Interact with department and colleagues in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Ensure all equipment is kept in proper working order.
• Create and communicate work order processes to related parties.
• Prepare and submit for approval, purchase orders for equipments, parts and supplies.
• Ensure all equipment is cleaned and rotated as required to ensure longevity.
• Develop and maintain accurate maintenance and inventory logs.
• Responsible for maintaining and organizing the equipment workshop.
• Other duties as assigned


ACCOUNTABILITY: This position does not have supervisory responsibilities.


QUALIFICATIONS AND GUIDELINES


EXPERIENCE/TRAINING/EDUCATION: A College degree; and one plus year of mechanical and electronic equipment repair experience; gaming equipment experience; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.
COMMUNICATION SKILLS: This position requires excellent oral/written communication and skills; must be fluent in reading, writing, understanding and speaking English.
MATHEMATICAL SKILLS: N/A
REASONING ABILITY: This position requires good analytical and problem solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Awareness, knowledge and understanding of equipment related game and asset protection.
• Excellent interpersonal and team building skills.
• Ability to adapt and embrace technological changes.
• Average skills with Microsoft Office Suite, and equipment/asset inventory and maintenance software applications.