GENERAL SUMMARY
Bussers are a secondary service line of support for the guests throughout the casino floor. Bussers are the first line of support for Cocktail Servers and Bartenders. They interact both directly and indirectly with guests. They contribute to creating a net of back service for each area giving each guest not only a Cocktail Server and Bartender, but a busser who assists in accommodating their every need. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Clearing empty glassware and bottles throughout the casino floor, disposing of bottles in designated recycle bins, and running glassware through dishwasher.
• Assisting server with small duties throughout service to appease guests.
• Be an ambassador for the guests, relay any messages to Cocktail Servers and Bartenders as necessary. Communicate any needs to Cocktail Servers and oblige guests whenever possible.
• Provide personalized guest service, interact with guests, smile and offer warm greetings and farewells.
• Other duties as assigned.


ACCOUNTABILITY:
The Beverage Bus Person does not have any supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES

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COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• TIPS certification – which can be done through the PLDA within the first 90 days
• Food Handler’s Card – which can be done through the PLDA within the first 30 days

SKILLS/ABILITIES:
• Be able to load, carry, and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests guests and management.

OTHER QULAIFICATIONS:
• Bussers need to be personable
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the PLDA.

SPECIAL REQUIREMENTS:
• Special vision requirements include close vision (clear vision at 20 inches or less), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), and depth perception (three-dimensional vision, ability to judge distances and spatial relationships)