GENERAL SUMMARY
The Poker Chip Runner is responsible for filling and exchanging chips on poker floor while protecting the casino bank.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all policies, procedures, SOPs, and internal controls and government regulations.
• Exchange currency for gaming chips and fills and credits according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned bank.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to company standards.
• Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games.
• Interact with department and colleagues in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Other duties as assigned.


ACCOUNTABILITY: This position does not have supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A minimum of six months cash handling experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires fluency in reading, writing, understanding and speaking English.
MATHEMATICAL SKILLS: This position requires average mathematical skills.



REASONING ABILITY: N/A

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Maintain skill level necessary for efficient job performance.
• Good interpersonal, team building, customer service and communication skills.
• Ability to take and follow direction from supervisory personnel.

OTHER QUALIFICATIONS: N/A