GENERAL SUMMARY
The Bell Dispatch Team Member will greet and welcome all guests arriving via the casino valet entrance. Bell Dispatch will assist in giving direction and guidance to guests who may need additional assistance making their way from the casino valet entrance to the hotel front desk.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Proactively greet and offer assistance to all arriving guests to the Bell Desk.
• Maintain current knowledge of all daily functions occurring on property; must be proficient in providing direction for all guest inquiries.
• Answer multiple telephone lines; answer and respond via radio.
• Address guest inquiries utilizing the computer and the internet or Company internet.
• Attend and participate in pre-shift department meetings.
• Comply with all departmental service guarantees.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
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QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED); and no prior experience or training is required to successfully perform this job.




COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “H” gaming license.

SKILLS/ABILITIES:
• Must have excellent people skills, communication skills, and telephone skills; make eye contact while speaking.
• Must demonstrate proficiency with computers and Microsoft Office.
• Ability to work under stressful situations.
• Ability to wear a radio and ear piece to communicate with the Bell Desk and Transportation.
• Ability to stand for the majority of shift.
• Ability to maintain professional demeanor at all times.
• Ability to effectively communicate in English.
• Must be able to work with a positive attitude in a fast-paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Maintain favorable working relationships with all departments and Team Members to foster and promote a cooperative and harmonious work environment.
• Must be flexible and willing to work nights, weekends, and holidays.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.