GENERAL SUMMARY
The Retail Main Shop Manager manages the overall operation of Retail, including supervision of personnel, purchasing and inventory control. This position also promotes and maintains the utmost integrity and highest caliber of customer service to all guests within the Retail Operation.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Overall responsibility of Retail Stores.
• Select, schedule, supervise and evaluate all Team Members within Retail.
• Coordinate the procurement of all inventories according to the desired profit margin.
• Track and maintain all existing inventory within Retail.
• Analyses and controls expenditures of the department to conform to budgetary requirements.
• Budget development, forecasting, vision implementation.
• Authority and supervisory capacity.
• Access to sensitive assets and areas.
• Thoroughly understands and adheres to proper credit, check cashing and cash handling policies and procedures.
• Comply with Resort policies and procedures.
• Analyzes inventory documents on a daily basis to determine when to place new and refill orders. Notify stores of inventory in warehouse that is not in the stores.
• Analyze product performance on a weekly, monthly, quarterly, annually, and year to date. Create reports that show product movement to assist in making informed buying decisions.
• Maintain and develop vendor relationships.
• Researches catalogs, the internet and brochures to select merchandise and create orders.
• To insure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability.
• Ensure that all billable services are properly reported and accurately reflected in the Stratton Warren and financial statements.
• Ensure that adjustments are appropriate and approved.
• Ensure that the recording and reporting of all Pechanga assets is carried out in accordance with current SOP’s and Policies and Procedures; compliance with all internal controls and outside Agency Regulations are maintained and internal controls and procedures are efficient, effective and economical.
• Other duties as assigned


ACCOUNTABILITY: The Retail Manager has managerial responsibilities including departmental hiring, corrective action, terminations, team member relation issues, forecasting and budgeting.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience is preferred. At least 5 years retail buying and management experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, this position also requires the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Gaming License

SKILLS/ABILITIES:
• High level of computer literacy with experience in the Stratton Warren inventory system, word, Excel and data entry.

OTHER QUALIFICATIONS:
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Knowledge of purchasing methods and procedures including open market purchasing and formal contract and negotiating techniques.
• Knowledge of Company purchasing policies and procedures.