GENERAL SUMMARY
The cage and credit director directs daily activities of Cage, Credit, Collection departments, including multiple Cages and Kiosk Team. The director ensures protection of PRC funds, compliance with all Policies and Procedures and Regulations, by continually reviewing MICs and SOPs. The director encourages excellent customer service. The director supports Cage Manager with Team Member relations and issues. Maintains open communication with other departments and executive leadership. The director also prepares annual Budget with CFO. The director also oversees expenses and staffing to adhere to the budget. The director also creates numerous reports for leadership.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Maintains security and accountability of casino bankroll, chip inventory, and all PRC assets. Performs daily reviews of checks issued and marker activity.
• Assists Cage Manager with Team Member staffing, training, discipline, and other issues.
• Recommends, institutes, and enforces procedures that comply with all departmental, company, and gaming policies. Continually reviews MICs and SOPs. Revises SOPs as needed. Prepares responses to all audits.
• At the direction of the Credit Committee, oversees all credit, check cashing, and collection activities, including required documentation.
• Prepares annual budget with CFO. Reviews monthly financials for discrepancies or spending adjustments that must be made and attends monthly meeting
• Motivates excellent customer service through informational meetings, incentive programs, and continual recognition and communication.
• Supervises performance of Cage Manager and Cage Shift Supervisors, including managerial training, counseling, and goal setting, to achieve company objectives
• Ensures an orderly, positive, harassment free working environment
• Reviews suspensions and documentation for terminations
• Attends leadership, management, and training meetings, as well as, meetings with other depts.

Accountability: This position has supervisory responsibilities that include hiring/terminations, corrective actions, and employee relations issues. Also has forecasting responsibilities of minimizing payroll and expenses.

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QUALIFICATIONS AND GUIDELINES
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EXPERIENCE/TRAINING/EDUCATION: At least 5 years experience is required/or 6 years preferred to successfully perform this job. A high school degree or GED is required as well.

COMMUNICATION SKILLS: The position requires the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. The position also requires the ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. This position also requires the ability to write speeches and articles for publication that conform to prescribed style and format. The ability to effectively present information to top management, public groups, and/or boards of directors is required as well.

MATHEMATICAL SKILLS: The ability to work with mathematical concepts such as probability and statistical inference. The position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: The position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:
• Must be able to obtain a Class “A” gaming license.

SKILLS/ABILITIES:
• 10 key with high degree of accuracy
• Intermediate computer skills; Word, Excel, Outlook,
• Effective delegation and leadership skills and ability to teach these skills to others
• Excellent communication skills, both written and oral
• Capacity to make decisions and relay to the satisfaction of customers and leadership.
• Professional demeanor at all times, especially in stressful situations
• Ability to multi task, cope with challenges and unexpected circumstances
• Ability to treat all team members with fairness and consistency and require same from team leaders
• Ability to maintain complete confidentiality
• Excellent organizational and time management skills. Able to prioritize and immediately re-prioritize when circumstances change.

Other Qualifications:
• Previous casino cage experience, including time as a Cage Manager
• Detailed knowledge of all Cage functions performed in all areas
• Complete understanding of all software systems used by the Cage department
• Complete understanding of MICs, SOPs, state and federal regulations that apply to the Cage

Additional Information:
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends and holidays.
• Ability to perform under stress, noise, interruptions, constant pressure, simultaneous requests
• Positive attitude, adaptive to change, and good role model