GENERAL SUMMARY
The Poker Shift Manager is responsible for the direct management and problem resolution of Poker operations and indirect supervision of employees during assigned shift.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of all games, currency, chips, playing cards and other assets.
• Review and maintain the necessary records pertaining to the activities of the Poker department including daily and monthly review of operations and financial data provided.
• Adhere to and ensure compliance with all company policies, procedures and internal controls and government regulations.
• Monitor and manage staffing levels and labor costs and optimize utilization of poker games including optimizing table limits.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Make suggestions and recommendations for the enhancement of services and operations.
• Observe and stay current about industry and competitor developments and communicate same to Poker Manager.
• Manage and oversee the efficient operation of all poker functions and communications with related departments.
• Manage department strategic planning and development.
• Establish, maintain and ensure adherence to all internal and external regulations, policies and procedures.
• Establish and accomplish company objectives by recommending strategies to the Poker Manager for business enhancements, promotions, special events and guest service improvement.
• Provide ongoing advice, support and direction to subordinates. Manage work operations and prepare plans to implement change when required. Monitor productivity of each work unit in the department.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of the poker employees. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Other duties as assigned
ACCOUNTABILITY: The Poker Shift Manager has managerial responsibilities including departmental hiring, corrective action, team member relation issues, terminations, training, and performance evaluations.
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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A Bachelor's degree (B. A.) from four-year college or university; and five plus years in a poker operations management capacity at a comparable hotel/casino or poker room property; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.

MATHEMATICAL SKILLS: N/A

REASONING ABILITY: This position requires effective analytical and problem solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Leadership, motivation, counseling, discipline and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Thorough knowledge of all table games that the casino offers.
• Excellent and current game protection skills, awareness and knowledge.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average skills with Microsoft Office Suite including Word, Excel and Outlook