GENERAL SUMMARY
The poker supervisor is responsible for preserving the integrity and orderly operation of assigned games and assets in accordance with all applicable rules, laws and regulations.

FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four-diamond commitment to customer service through the delivery and maintenance of the quality standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
 Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
 Directly supervise the operations of assigned games.
 Monitor game activities for adherence to casino and government rules, regulations and procedures.
 Protect the integrity of all games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
 Assist in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
 Track and document play of patrons.
 Ensure appropriate and professional care and service are provided to guests and employees.
 Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
 Practice and foster open, clear, two-way communication with all related departments and superiors.
 Provide ongoing advice, support and direction to dealers.
 Apply positive communication, interpersonal and leadership skills with employees at all times.
 Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
 Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
 Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.
 Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
 Based upon operational/staffing needs, other duties as assigned may include, but not be limited to, the following:
o Reviewing and maintaining the necessary records pertaining to the activities of the Poker department including daily and monthly review of operations and financial data provided.
o Adhering to and ensuring compliance with all company policies, procedures and internal controls and government regulations.
o Monitoring and managing staff levels and labor costs and optimizing utilization of poker games including adjusting table limits.
o Managing and overseeing the efficient operation of all poker functions and communications with related departments.
o Establishing, maintaining and ensuring adherence to all internal and external regulations, policies and procedures.
o Pro-actively managing and directing the performance of poker employees. Providing and recommending training and performance enhancements and evaluations.

ACCOUNTABILITY: The poker supervisor has supervisory responsibilities including, supervising, coaching, instructing and directing dealers in proper procedures of appropriate aspects of poker room operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.

EXPERIENCE/TRAINING/EDUCATION: A high school diploma and some college preferred; and, two plus years of experience as a poker supervisor or floor clerk, or five plus years of experience as a poker dealer; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job.

COMMUNICATION SKILLS: This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.

MATHEMATICAL SKILLS: Basic Math

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
 Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
 Leadership, motivation, counseling, discipline and training skills.
 Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
 Thorough knowledge of all poker games dealt at Pechanga Resort & Casino.
 Current game protection skills and knowledge of cheating and advantage play activities.
 Excellent interpersonal and team building skills.
 Ability to adapt to and embrace technological changes.
 Average computer skills and the ability to learn new computer skills.