SUMMARY:

Provides application maintenance and support to minimize service disruption and simplify operations. Investigates and resolves issues with mission-critical software applications by diagnosing root causes.

ESSENTIAL FUNCTIONS:

• Support computer-aided dispatch, electronic medical records, billing, and other mission-critical applications
• Assist in the maintenance of applications, including 24x7, high-availability systems
• Being available for on-call and overtime work required in emergencies and at other times as directed or assigned.
• Maintain appropriate physical and mental health required to perform the essential functions of this job.
• Regular and timely physical attendance during assigned work hours.

ESSENTIAL SKILLS:

• Identify, document, and resolve user and system issues
• Demonstrates passion, humility, integrity, a positive attitude, and is mission-driven and self-directed
• Work effectively as member of the MedStar team
• Complete other projects and/or responsibilities as assigned by the Information Technology Manager and/or the Chief Operations Officer.
• Ensure confidentiality of medical and all other discretionary information.

JOB DUTIES:

• Conduct application testing, build test scripts, support user application testing, and collect and summarize test data
• Create and maintain system documentation
• Contribute to and maintain a knowledge base of previous support issues
• Train users on applications and help them resolve application issues
• Create database queries using SQL
• Automate support tasks using programming/scripting
• Provides backup to the Business Intelligence Analyst position as required

WORKING CONDITIONS:

• Air conditioned office environment

PHYSICAL DEMANDS:

• Sit for extended periods of time
• Walk, stand, bend, squat, twist and reach
• Simple grasping and fine manipulation
• Extended keyboarding
• Lift up to 35lbs

MINIMUM REQUIREMENTS:

• Must not have been excluded by the OIG to Participate in Federally Funded Heath Care Programs
• Three to five years of industry experience
• Ability to work with cross-functional teams
• Ability to work effectively on multiple projects simultaneously
• Firm grasp of Structured Query Language (SQL)
• Up-to-date knowledge of scripting, coding and application software
• Willing to work on weekends and/or after hours
• Excellent leadership skills
• High attention to detail
• Experience installing, configuring or supporting business applications with a track record of career growth and skill development
• Competence in current Microsoft operating systems and Microsoft Office products
• Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
• A history of working independently without close supervision and demonstrated time management skills
• Comfortable working directly with end users

Preferred Requirements:

• BA or BS degree in Information Technology, Business Management, Organizational Development, or another related discipline
• Experience in customer service
• Experience in the healthcare or EMS industry
• Knowledge of ITIL or other IT Service Management principles
• Experience supporting premise-based and cloud-based applications
• Understanding of virtualization technologies and their management