GENERAL SUMMARY
Working in a team environment, the IT Support Technician will support both hardware and software problems for local and remote users in a NT/AS400/Bally Systems environment.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Assist in providing timely and accurate problem resolution and follow-up with internal customers and guests.
• Assist in technical support of NT, Bally Systems , AS/400 and Micros POS systems.
• Install, troubleshooting and facilitate the repair of workstations, printers and networking.
• Active team member for design and implementation of new information technologies and configurations.
• Perform Support Center functions. Experienced in hardware, troubleshooting & repair.
• Responsible for learning new applications to support the user environment.
• Participate in phone support of technical solutions.
• Provide training and instruction on multi platform applications to end users.
• Protect the assets of Pechanga Resort & Casino.
• Other duties as assigned


ACCOUNTABILITY: This position does not have supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: AS or AA in Computer Science and a minimum one year experience in Information Systems Support position and experience in computer hardware troubleshooting and good knowledge of MS Windows 2000/XP, MS Office Suite, Bally Systems and AS400 networked environments or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires excellent phone skills, superior customer service and communication skills. This position also requires the ability to make eye contact while speaking.

MATHEMATICAL SKILLS: N/A

REASONING ABILITY: This position requires excellent decision making and problem solving capability.

CERTIFICATES, LICENSES, REGISTRATIONS:
• A+ and N+ Comp TIA Certified Professional preferred.
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Significant experience in coordinating resolution of complex system problems.
• Strong desire to learn in a fast paced corporate environment.
• Ability to work under stressful situations.
• Ability to walk, climb, crawl, bend, stand and lift 30lbs.

OTHER QUALIFICATIONS:
• One year experience in MS NT, Bally Systems and AS/400 networking environment.
• Great smile.
• Good attitude
• Professional demeanor.
• Mentally strong and able to cope with many challenges.
• Flexibility to work any shift and overtime when needed.