Current Career Opportunities at Oaklawn

Job Summary: Leads and is accountable for direction and implementation of activities and programs for hospital and ambulatory sites in the following areas:  Risk management, patient relations and patient safety.  Aligns programs with performance initiatives and strategic priorities as defined by leadership, such as proactive patient safety error reduction and culture initiatives.  Develops strong collaborative relationships with internal and external groups.  Supports/assists with Value Based Purchasing (VBP) safety initiatives. Proven ability to be collaborative, persuasive and politically sensitive.  Results-oriented with a bias toward action

Essential Functions:

Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner.

Leadership

• Promotes the appropriate communication of information throughout the organization (upward, downward, and across); listens actively, encourages open expression of ideas and opinions.  Communicates needs, issues and concerns appropriately, utilizing the chain-of-command.
• Demonstrates effective and supportive communication in all situations while providing professional and collaborative leadership.
• Facilitates and maintains strong, positive, mature, and collaborative team work with all departments, the Leadership Team and the Medical Staff.
• Utilizes effective communication and teaching skills to report trends and to educate the hospital and medical staff on issues related to patient relations, risk management and/or patient safety.
• Provides annual education for hospital and medical staff.
• Provides consultation and mentoring for all phases of risk management, patient safety and patient relations to leadership, staff and medical staff.
• Develops and revises pertinent policies and procedures for area(s) of responsibility

Patient Safety

• Develops and implements, in collaboration with the Chief Nursing Officer and Chief Medical Officer, the organization-wide patient safety plan including optimization of the patient safety/medication safety committee.
• Oversees activities related to data collection, data review, analysis and dissemination of patient safety information.
• Oversees all activities related to risk prevention and medical error reduction.
• Education, training and safety performance maintenance.
• Collaborates with clinical and administrative leaders to identify areas of educational need to enhance patient safety including patient safety culture work.

Risk Management

• Manages internal risk management program in accordance with Federal, State and regulatory requirements.
• Develops and implements a proactive risk management programmatic plan.
• Designs, implements and maintains an organization-wide event reporting system.
• Reports to the Board of Trustees (through the CEO) on a monthly (claims summary), quarterly and annual effectiveness report.  Reports are also submitted to PIC and MEC for serious safety events, RCA’s, event trends, patient complaints/grievances and patient safety activities.
• Reviews policies and procedures for conformance with ethical principles and adherence to applicable regulation.
• Provides risk management consultation for specific ethical dilemmas.
• Provides education for staff, families and communities on patients’ rights.
• Promoting compliance with disclosure of unanticipated outcomes.

Claims Management/Legal Interface

• Evaluates correspondence from attorneys, patients, and other outside sources and formulates responses.
• Responds to professional liability and facility liability questions.
• Directs, coordinates release of records and information in response to subpoena, court orders, attorney requests and other outside sources.  Secures records and equipment.
• Conducts risk assessment, investigation, intervention, education and coordinates litigation
• When appropriate and in collaboration with leadership, attempts to resolve potential claims against the institutions and/or staff proactively.
• Notifies third party administrator of all actual and potential claims.

Regulatory Compliance

Promotes compliance with requirements to report specific events to state agencies, such as child abuse, domestic violence, etc.

• Promotes compliance with federal acts and regulations such as Patient Self-Determination Act, Safe Medical Devices Act (SMDA), Emergency Medical Treatment and Labor Act (EMTALA), National Practitioner Data Bank (NPDB), etc.

Patient Relations/Grievances Program

• Manages and oversees Patient/Family Grievance Program and complaint data base and ensures compliance with federal program requirements in collaboration with the Patient Advocate.

Minimum Qualifications: Bachelor’s degree. Certification in Patient Safety (CPPS) obtained within one (1) year of hire. Certified Professional in Healthcare Risk Management (CPHRM) obtained within one (1) year of hire.

Knowledge, Skills & Abilities: Bachelor’s degree, nursing preferred.  Master’s degree preferred. Five (5) years experience in a healthcare setting, preferred. Demonstrated analytical and data minimizing capabilities to synthesize outcome data into meaningful action. Experience in organizing and facilitating RCA tools. Possesses strong leadership and communication skills. Experience having prepared and participated in accreditation surveys and/or CMS survey within the last two years. Passion and knowledge of patient safety science principles, theory, methods, standards and regulatory.  Experience with electronic health records and reporting system preferred. Must be detail oriented with strong organizational and analytic problem-solving skills, as well exceptional verbal and written communication skills.  Basic understanding of statistics needed. Proficient in the use of Microsoft Office products.  Ability to perform in a self-directed manner within a team-focused framework. Demonstrates strong leadership, critical thinking and planning skills related to patient safety, risk management and patient relations.

Working Conditions:  Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements: Constantly see/visual acuity, handle/grasp/feel, talk/hear, taste/smell.  Frequently sit.  Occasionally lift/carry 1 to 50+ lbs.