Current Career Opportunities at Oaklawn

Job Summary:  Responsible for incoming and outgoing collection calls as well as arranging a method of payment for services rendered.                    

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Places collection calls on accounts per established procedure
• Answers a high volume of incoming calls, assisting the patients as appropriate
• Assists patients is arranging a method of payment consistent with hospital policy
• Pre-screens and assists patients in qualifying for the hospital’s financial assistance program
• Maintains a clear, concise and complete history on each account according to established procedure
• Responds to patient’s request for information timely and in accordance with established procedure
• Assists patients with questions concerning insurance coverage and balances due 

Minimum Qualifications:  High school diploma or equivalent. Previous healthcare related or collection experience.

Knowledge, Skills & Abilities: Knowledge of third party billing and claims processing.  Knowledge of medical terminology, computer experience, and computer skills, including keyboarding is helpful.  Need excellent verbal communication, interpersonal, and critical thinking skills. Able to respond to questions in a tactful and professional manner. Good customer service skills are essential for this position as well as the ability to negotiate, persuade and influence. Previous collection experience is preferred.

Working Conditions:  Work is generally performed within an office environment, with standard office equipment available.

Physical Requirements:   Constantly sit, see/visual acuity.  Frequently handle/grasp/feel, talk/hear.  Occasionally lift/carry 1 to 25 lbs.