Thank you for your interest in employment opportunities with Oaklawn, a nationally recognized healthcare employer by Modern Healthcare magazine. As Marshall’s largest employer, we have a team of over 1,000 dedicated full-time, part-time and casual employees, and our outstanding patient satisfaction scores have landed us in the top 2% of Michigan hospitals and top 5% nationwide. If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.
It is Oaklawn’s policy, as an equal opportunity employer, to provide for a diverse, non-discrimatory work environment. Oaklawn is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran status or any other characteristic protected by law.
Lead End-Point Analyst
Job Summary: Lead End-Point Analyst will oversee and provide “hands-on” support for end-point computer operations, IT equipment acquisition, asset management and assist with related service contracts to ensure that all operations are conducted in an efficient manner. Responsible for planning, designing, and analyzing the organization’s end-point operations according to best practices, while ensuring high levels of customer service quality and availability. Responsible for staffing resource allocation, service process design, developing proactive resolution plans and assist the IS Director with performance evaluations.
Minimum Qualifications: Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
Knowledge, Skills & Abilities: Demonstrated experience leading a team of customer service professionals and development of standard work instructions. Experience with help desk ticketing systems and customer service workflow. Strong understanding of technical troubleshooting methodology. Ability to facilitate problem-solving and change management among administrative and clinical groups with varying needs and priorities, and to communicate well with administrative and clinical users, technical staff, and senior management. Strong coaching and mentoring skills. Excellent oral, written, and interpersonal communication and presentation skills. Ability to work with a broad range of technical staff to develop joint solutions. Thoroughly understand multiple versions of end-point operating systems and imaging technologies. Have strong customer service skills and staff management experience. Strong end-point technical background.
Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases
Physical Requirements: Constantly see/visual acuity, handle/grasp/feel, talk/hear. Frequently stand, sit, walk, reach, push/pull, bend/twist, stoop/kneel/crouch, lift/carry 1 to 49 lbs. Occasionally lift/carry 50+ lbs.