Healthcare Professionals (HCP) compliance with necessary vaccinations ensures the uninterrupted operational continuity of Oaklawn and leads by example in the health and safety of the community we serve. COVID-19 and Influenza are required vaccinations at Oaklawn, EEOC exemption requests will be considered. Please consider this before applying for positions.
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Lead End-Point AnalystJob Summary: Lead End-Point Analyst will oversee and provide “hands-on” support for end-point computer operations, IT equipment acquisition, asset management and assist with related service contracts to ensure that all operations are conducted in an efficient manner. Responsible for planning, designing, and analyzing the organization’s end-point operations according to best practices, while ensuring high levels of customer service quality and availability. Responsible for staffing resource allocation, service process design, developing proactive resolution plans and assist the IS Director with performance evaluations. Essential Functions:
Minimum Qualifications: Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training. Knowledge, Skills & Abilities: Demonstrated experience leading a team of customer service professionals and development of standard work instructions. Experience with help desk ticketing systems and customer service workflow. Strong understanding of technical troubleshooting methodology. Ability to facilitate problem-solving and change management among administrative and clinical groups with varying needs and priorities, and to communicate well with administrative and clinical users, technical staff, and senior management. Strong coaching and mentoring skills. Excellent oral, written, and interpersonal communication and presentation skills. Ability to work with a broad range of technical staff to develop joint solutions. Thoroughly understand multiple versions of end-point operating systems and imaging technologies. Have strong customer service skills and staff management experience. Strong end-point technical background. Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases Physical Requirements: Constantly see/visual acuity, handle/grasp/feel, talk/hear. Frequently stand, sit, walk, reach, push/pull, bend/twist, stoop/kneel/crouch, lift/carry 1 to 49 lbs. Occasionally lift/carry 50+ lbs.
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