Current Career Opportunities at Oaklawn

Thank you for your interest in employment opportunities with Oaklawn, a nationally recognized healthcare employer by Modern Healthcare magazine. As Marshall’s largest employer, we have a team of over 1,000 dedicated full-time, part-time and casual employees, and our outstanding patient satisfaction scores have landed us in the top 2% of Michigan hospitals and top 5% nationwide. If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.

It is Oaklawn’s policy, as an equal opportunity employer, to provide for a diverse, non-discrimatory work environment. Oaklawn is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran status or any other characteristic protected by law.

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Help Desk Technician

Job Summary: Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model.

 

Essential Functions:

  • Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives
  • Answers the IS Department Help Desk phone lines and assists end-users with questions and problems
  • Generates work order requests for other members of IS in ticket tracking system
  • Provides initial diagnosis of problems coming through
  • Help DeskProvides initial support on Health Care specific systems
  • Maintain clear and constant communications between IS department and customers
  • Acts as a liaison between customers and the IS department
  • Manages the creation and removal of users in Oaklawn owned systems
  • Manages the ordering, inventory, set-up, support and tracking of equipment, software, accessories.
  • Uses remote assistance software to install applications and driversAssist customers via remote support software whenever applicable
  • Maintains and update software/hardware systems
  • Assists with imaging of new and repurposed computers and with equipment disposal efforts. 
  • Formats documents using form creation software. 
  • Provides general clerical support for the IS Department

Minimum Qualifications: Associate’s Degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience)

Knowledge, Skills & Abilities:  Knowledge of commonly used PC software ex., Window 7/10, Outlook, Microsoft Office 2010 and Office 365 and Microsoft Active Directory. Knowledge of PC hardware component and their replacement and care. General diagnostic and troubleshooting skills as it pertains to a PC on an enterprise network. Skilled in interpersonal communication, customer service, assessing priorities and assigning workload, multitasking, supporting projects, operating a personal computer under unique environments and software applications, and working under pressure. The ability to learn and stay current in an ever-changing Health Care infrastructure. 

Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases.

Physical Requirements: Constantly sit, talk/hear. Frequently lift/carry 1-25lbs, occasionally stand, walk, reach, push/pull, handle/grasp/feel, bend/twist/ stoop/kneel/crouch, lift/carry 50+lbs.

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