GENERAL SUMMARY
Under the direction of the Vice President of Table Operations, the Director of Table Games is responsible for the overall smooth operation and management of Pechanga Resort Casino’s Table Games Operations.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Ensure that the highest level of customer service is offered, resulting in a maximum level of guest enjoyment with anticipated return play. Responsible for the direction and management of Table Games Operations using the highest level of integrity and professionalism.
• Provide the necessary leadership and enthusiasm to promote high-level employee engagement, morale, and team spirit.
• Ensure the integrity of Table Games Operations and compliance with all rules, policies, procedures, controls, and regulations.
• Analyze department performance, identify problem areas, and initiate actions to improve and enhance operations.
• Formulate strategic and operational planning.
• Develop monthly Table Games performance reports.
• Prepare department budgets and forecasts.
• Ensure the highest standard of efficiency and profitability in accordance with the Company's policies, procedures, and directives.
• Develop interdepartmental relationships.
• Purchase, replace, and update table games equipment and supplies.
• Create professional relationships with regulatory agencies and vendors.
• Maintain appropriate staffing levels by means of direct communication with scheduling department and Human Resources.
• Other duties as assigned.

ACCOUNTABILITY: The Director of Table Games has managerial responsibilities including departmental hiring, corrective action, terminations, Team Member issues, forecasting, and budgeting.

QUALIFICATIONS AND GUIDELINES

SUPERVISORY RESPONSIBILITIES: The Director partners with the VP Table Games to lead the functions and Team Members within Table Games Operations. The Director carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include coaching and developing Team Members, planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints; and, resolving problems.

CORE COMPETENCIES:
• ADAPTABILITY: Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet departmental and Company needs.
• BUDGETS & COST CONTROL: Plans for and uses resources efficiently. Always looks for a way to reduce costs. Creates and contributes to accurate and realistic budgets. Tracks and adjusts budget accordingly.
• COMMUNICATION: Communicates well both verbally and in writing. Creates accurate and punctual reports, and demonstrates good listening skills. Demonstrates behavior that is welcoming, friendly, open, and approachable.
• DECISION MAKING & JUDGMENT: Recognizes problems and responds appropriately. Systematically gathers information, sorts through complex issues, and seeks input from others. Addresses root causes of issues and makes timely decisions. Is able to make difficult decisions. Communicates decisions to all appropriate personnel, departments, and business enterprises.
• JOB KNOWLEDGE: Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses a common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current and remains in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value to the Company.
• PEOPLE DEVELOPMENT: Provides feedback and coaching to the team. Rewards hard work and risk-taking and takes a mentoring role. Is responsible for challenging and developing Team Members. Effectively embraces the diversity of skills, and leverages and improves the skills of all direct reports. Defines position requirements and necessary skills and embraces and encourages diversity in the applicant pool.
• PROBLEM SOLVING & ANALYSIS: Breaks down problems into smaller components in order to understand the underlying issues. Is able to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.
• RESULTS FOCUS: Targets and achieves results by setting challenging goals, prioritizing tasks, and overcoming obstacles. Accepts accountability for results achieved and sets team standards and responsibilities. Provides direction, leadership, and motivation.
• QUALITY SERVICE: Ability to handle internal/external customer questions, concerns, and complaints effectively, and communicates positively. Consistently maintains a pleasant, approachable, and professional image.
• TEAM AND ORGANIZATIONAL LEADERSHIP: Anticipates and resolves conflict. Is able to leverage team diversity as an advantage in driving business results. Motivates and inspires others to accomplish business objectives and effectively utilizes team talents to achieve those objectives. Listens well and communicates in a way that gets the job done.

EDUCATION/EXPERIENCE/TRAINING: A Bachelor's degree (B.A.) from a four-year college or university required. Fifteen years’ casino experience with a minimum of ten years at management level; or a combination of education and/or minimum required experience that provides the knowledge, skills, and abilities necessary to successfully perform this job. Must be knowledgeable of all Table Games procedures, regulations, and compliance standards.

COMMUNICATION SKILLS: This position requires strong oral, written, and presentation communication skills; must be fluent in reading, writing, understanding and speaking English.

MATHEMATICAL SKILLS: Should understand theories and basic principles of Casino Advantage, Volatility, and Standard Deviation.

REASONING ABILITY: This position requires effective analytical and problem-solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain and maintain a Class “A” gaming license

SKILLS/ABILITIES:
• Leadership, motivation, counseling, discipline, and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Thorough knowledge of all table games that the casino offers.
• Excellent and current game-protection skills, awareness, and knowledge.
• Excellent interpersonal and team-building skills.
• Ability to adapt to and embrace technological changes.
• Excellent skills with Microsoft Office Suite, including Word, Excel, and Outlook.