Systems Specialist Supervisor
Job Title: Systems Specialist Supervisor
Department: Information Technology
Reports To: IT Support Manager
Under general direction, coordinates, schedules, and supervises the technical support and training provided to departmental staff using computer equipment and enterprise applications. Installs, tests, and resolves problems with computer hardware and software. Provides systems and desktop support and works closely with IT Support Management on Support projects. Responsible for keeping inventory of assets and ensuring the company’s computer assets are reasonably maintained and protected. The Systems Specialist Supervisor Adheres to all company policies and departmental procedures.
Directly supervises the Systems Specialists I/II/III’s. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; completing hourly performance appraisals; addressing complaints and resolving problems. Plan, schedule, supervise, assign, review, delegate, and prioritize work of self and others. Must be able to establish and maintain effective working relationships with department staff, information technology staff, and contractors; develop and maintain effective working relationships with co-workers, subordinate staff, and user departments; communicate effectively in oral and written formats.
Education and/or Experience
* Bachelor’s Degree.
* A+ required
* Net + required
* MCP preferred
* MCSA preferred
* 5 years technical support experience required
* 3 year supervisor experience required
The Systems Specialist Supervisor must be proficient in using Microsoft Office applications. Intermediate understanding of Microsoft Windows and networking required. Experience AS400 is preferred. The Systems Specialist Supervisor must have experience in supporting network printers, telecommunications systems, two-way radio systems, mobile devices, networking items and other computer peripherals.
Strong to excellent time management and organizational skills required. Must possess strong customer service and communication skills and the ability to creatively seek out and implement innovative solutions. Must have ability to effectively present information and respond to questions from groups of managers, clients, and customers. Must be able to work weekends and evenings as well as periodically be on call 24/7.
Must be able to read, write, speak, and understand English.
While performing the duties of this Job, the employee is regularly required to stand or sit for extended periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must be able to lift and /or move up to 50 pounds. Must have ability to work with specialized hand tools for installation/repair and occasionally work in tightly confined spaces. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts; high, precarious places; secondary smoke and risk of electrical shock. The noise level in the work environment is usually moderate.