GENERAL SUMMARY
The Utility Attendant adheres to department standards and procedures for all facets of cleaning of all Hotel public areas, Guest rooms and Hotel back of house areas.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Promptly responds to all guest and patron requests in a professional and efficient manner.
• Adheres to all key, pager and radio policies and procedures within department.
• Performs all tasks as assigned by management.
• Maintain uniform, grooming and conduct in accordance with department standards.
• Demonstrate responsible equipment operation and care.
• Uses all deep cleaning machinery and equipment to perform all facets of cleaning within assigned areas i.e., buffers, extractors, vacuums, burnishers, walk-behind scrubbers, etc.
• Reports any maintenance deficiencies in assigned areas for follow-up action by supervisor.
• Complies with all departmental service guarantees.
• Attend all H.R. and department training sessions.
• Attends all Pre-shifts.
• Participates in the positive delivery of company and department policies and procedures and the changes to any set policies and procedures.
• Ability to communicate clearly and effectively, both orally and written.
• Complies with all Hotel policies and procedures.
• Ensures all assigned areas are maintained and guest/patron supplies are maintained at departmental standards
• Performs all duties in accordance with Health and Safety standards.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, or staff.
• Communicate effectively both verbally and in writing in order to provide clear direction to customers and employees at all levels.
• Keeps immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Reports any unusual activity to management. Familiar with all safety and emergency procedures.
• Other duties as assigned

ACCOUNTABILITY:
The Utility Attendant does not have supervisory responsibilities.


QUALIFICATIONS AND GUIDELINES



EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short/simple correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.