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Poker Chip Runner
GENERAL SUMMARY
The Poker Chip Runner is responsible for filling and exchanging chips on poker floor while protecting the casino bank. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES • Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. • Adhere to and ensure compliance with all policies, procedures, SOPs, and internal controls and government regulations. • Exchange currency for gaming chips and fills and credits according to house rules. • Ensure accuracy and completion of all signatory paperwork specific to assigned bank. • Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures. • Maintain excellent grooming and personal conduct according to company standards. • Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with customers who play at or approach assigned games. • Interact with department and colleagues in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications. • Other duties as assigned. ACCOUNTABILITY: This position does not have supervisory responsibilities. QUALIFICATIONS AND GUIDELINES EXPERIENCE/TRAINING/EDUCATION: A minimum of six months cash handling experience is required to successfully perform this job. COMMUNICATION SKILLS: This position requires fluency in reading, writing, understanding and speaking English. MATHEMATICAL SKILLS: This position requires average mathematical skills. REASONING ABILITY: N/A CERTIFICATES, LICENSES, REGISTRATIONS: • Qualify to obtain class “A” gaming license SKILLS/ABILITIES: • Maintain skill level necessary for efficient job performance. • Good interpersonal, team building, customer service and communication skills. • Ability to take and follow direction from supervisory personnel. OTHER QUALIFICATIONS: N/A |