GENERAL SUMMARY
The Catering & Banquet Manager is responsible for management of all aspects of the Banquet department functions in accordance with PRC standards, policies and procedures. This position also directs implements and maintains a service and management philosophy, which serves as a guide to respective staff.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
•Assure consistency in service through ongoing training.
•Responsible for all administrative duties involved in the banquet Department.
•Coordinate all requests with appropriate departments.
•Open communication with Culinary, Stewards, Housemen, Captains and Food Servers to insure smooth operation.
•Insure all meetings and banquets are properly set to guest and hotel specifications and standards.
•Be available during all major Banquet functions and assist in supervising where necessary.
•Compliance with forecasted payroll and hours.
•Development and implementation of cost factors associated with event set-up.
•Inspect staff as to uniforms, cleanliness, identification, etc.
•Ensure a safe working environment for employees.
•Will protect the assets of Pechanga Resort & Casino.
•Other duties as assigned


ACCOUNTABILITY: The Banquet Manager has managerial responsibilities including departmental hiring, scheduling, and disciplinary action of all Banquet personnel.


EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); two or more years of college and a minimum of three years experience as a Banquet Manager for a property of comparable size and class; or a combination of education, training or experience that has provided the necessary knowledge, skills and abilities to perform the job duties is required to successfully perform this job.


COMMUNICATION SKILLS: This position requires the ability to read, write, and communicate verbally in English. This position also requires clear concise written and verbal communication skills with customers and service staff.


MATHEMATICAL SKILLS: N/A


REASONING ABILITY: N/A


CERTIFICATES, LICENSES, REGISTRATIONS:
•Qualify to obtain class “A” gaming license
•Valid Sanitation certificate.


SKILLS/ABILITIES:
•Must be able to understand and comply with all company and departmental rules and regulations, policies and procedures.
•Skill in establishing and maintaining effective working relationships with staff.
•Ability to instill a calm organized approach in all situations.
•Strong organizational skills.
•Exceptional detail in follow-up.
•Excellent safety and sanitation skills.
•Strong guest service orientation skills.
•Ability to assume responsibility/accountability.


OTHER QUALIFICATIONS:
•Experience supervising numerous banquets at the same time.
•Technically competent in Russian, Silver and French Service.