GENERAL SUMMARY
The table games pit supervisor is responsible for the direct supervision of employees and problem resolution and indirect management of assigned pit operations during assigned shift.

FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four diamond commitment to customer service through the delivery and maintenance of the quality standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
• Review and maintain the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
• Adhere to and ensure compliance with all company policies, procedures and internal controls and government regulations.
• Monitor and manage staffing levels and labor costs and optimize utilization of assigned pit(s) including optimizing table minimums and maximums.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Manage and oversee the efficient operation of assigned pit functions and communications with related departments.
• Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned pit.
• Provide ongoing advice, support and direction to subordinates.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of assigned table games employees. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Maintain excellent grooming and personal conduct according to company standards and ensure subordinates do the same.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Create daily reports on individual pit performance.
• Other duties as assigned.

ACCOUNTABILITY: The table games pit supervisor has supervisory responsibilities including departmental hiring, corrective action, terminations, training, and performance evaluations.
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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A bachelor’s degree or higher is preferred; and at least one plus years of experience in a table games operations management capacity or five plus years of experience in a supervisory capacity; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job.

COMMUNICATION SKILLS: This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding and speaking English.

MATHEMATICAL SKILLS: Basic Math

REASONING ABILITY: This position requires effective logic and problem solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Leadership, motivation, counseling, discipline and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Thorough knowledge of all table games that the casino offers.
• Excellent and current game protection skills, awareness and knowledge.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average skills with Microsoft Office Suite including Word, Excel and Outlook.