Thank you for your interest in employment opportunities with Oaklawn, a nationally recognized healthcare employer by Modern Healthcare magazine. As Marshall’s largest employer, we have a team of over 1,000 dedicated full-time, part-time and casual employees, and our outstanding patient satisfaction scores have landed us in the top 2% of Michigan hospitals and top 5% nationwide. If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.
It is Oaklawn’s policy, as an equal opportunity employer, to provide for a diverse, non-discrimatory work environment. Oaklawn is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran status or any other characteristic protected by law.
Help Desk Technician
Job Summary: Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model.
Minimum Qualifications: Associate’s Degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience)
Knowledge, Skills & Abilities: Knowledge of commonly used PC software ex., Window 7/10, Outlook, Microsoft Office 2010 and Office 365 and Microsoft Active Directory. Knowledge of PC hardware component and their replacement and care. General diagnostic and troubleshooting skills as it pertains to a PC on an enterprise network. Skilled in interpersonal communication, customer service, assessing priorities and assigning workload, multitasking, supporting projects, operating a personal computer under unique environments and software applications, and working under pressure. The ability to learn and stay current in an ever-changing Health Care infrastructure.
Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases.
Physical Requirements: Constantly sit, talk/hear. Frequently lift/carry 1-25lbs, occasionally stand, walk, reach, push/pull, handle/grasp/feel, bend/twist/ stoop/kneel/crouch, lift/carry 50+lbs.