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IT Support Technician
GENERAL SUMMARY
Working in a team environment, the IT Support Technician will support both hardware and software problems for local and remote users in a NT/AS400/Bally Systems environment. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES • Assist in providing timely and accurate problem resolution and follow-up with internal customers and guests. • Assist in technical support of NT, Bally Systems , AS/400 and Micros POS systems. • Install, troubleshooting and facilitate the repair of workstations, printers and networking. • Active team member for design and implementation of new information technologies and configurations. • Perform Support Center functions. Experienced in hardware, troubleshooting & repair. • Responsible for learning new applications to support the user environment. • Participate in phone support of technical solutions. • Provide training and instruction on multi platform applications to end users. • Protect the assets of Pechanga Resort & Casino. • Other duties as assigned ACCOUNTABILITY: This position does not have supervisory responsibilities. ________________________________________ QUALIFICATIONS AND GUIDELINES ________________________________________ EXPERIENCE/TRAINING/EDUCATION: AS or AA in Computer Science and a minimum one year experience in Information Systems Support position and experience in computer hardware troubleshooting and good knowledge of MS Windows 2000/XP, MS Office Suite, Bally Systems and AS400 networked environments or equivalent combination of education and experience is preferred to successfully perform this job. COMMUNICATION SKILLS: This position requires excellent phone skills, superior customer service and communication skills. This position also requires the ability to make eye contact while speaking. MATHEMATICAL SKILLS: N/A REASONING ABILITY: This position requires excellent decision making and problem solving capability. CERTIFICATES, LICENSES, REGISTRATIONS: • A+ and N+ Comp TIA Certified Professional preferred. • Qualify to obtain class “A” gaming license SKILLS/ABILITIES: • Significant experience in coordinating resolution of complex system problems. • Strong desire to learn in a fast paced corporate environment. • Ability to work under stressful situations. • Ability to walk, climb, crawl, bend, stand and lift 30lbs. OTHER QUALIFICATIONS: • One year experience in MS NT, Bally Systems and AS/400 networking environment. • Great smile. • Good attitude • Professional demeanour. • Mentally strong and able to cope with many challenges. • Flexibility to work any shift and overtime when needed. |