Current Career Opportunities at Oaklawn

Job Summary: The Director of Organizational Excellence is a transformational leader who is accountable to facilitate and drive change in a fast paced and ever-changing environment leveraging his/her strong interpersonal and analytical skills.  

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Supports the development and execution of short- and long-range strategic plans for quality and safety improvement, including objectives &priorities; ensures enterprise-wide perspective for quality & safety
• Coordinates the annual review of the quality improvement and management system
• Serves as an enterprise-wide resource for the measurement and analysis of clinical performance, the patient experience and documentation and data issues.
• Coordinates activities and resource allocation to support public reporting of Oaklawn’s performance information and assures accuracy of data
• Works with the IS team to maintain clinical documentation integrity in the electronic patient record
• Maintains a familiarity with internal, regulatory, and other external documentation, coding and data standards and regulations, and the changes with those standards and regulations; establishes mechanisms to correct areas of non-compliance with applicable standards
• Collaborates with leaders in patient care and support departments across the organization to further the goals and objectives of the organization, and coordinates performance improvement activities
• Chairs, serves on or provides administrative support related to quality and safety and the patient experience for numerous committees
• Provides administrative direction for the areas of direct responsibility, including the establishment of goals and operating objectives which align with the strategic plan, and preparation and management of annual operating and capital budgets for the department. Monitors monthly expenditure reports to assess budget status and reports on variances; may develop, recommend, implement and monitor contracts for services.
• Develops and manages staffing plan and provides evaluations, coaching, mentoring and counseling as appropriate. Develops individual development plans for employee growth and engagement.

Minimum Qualifications: Master’s Degree and five (5) years of related experience.  Training or certification in Lean / Six Sigma and Baldrige standards.

Knowledge, Skills & Abilities: Certified Professional in Healthcare Quality (CPHQ) preferred. Strong knowledge of operational work flow analysis and improvement tools such as Lean Six Sigma. Ability to function in a participatory management environment in the identification and resolution of problems, development of plans, objectives and strategies.  Ability to develop, prioritize, and accomplish multiple goals; strong demonstration of project management discipline and ability to manage competing demands on departmental and personal time and resources. Ability to analyze and evaluate data to drive appropriate decisions/recommendations; and to enhance the information value stream; Ability to teach and coach Quality Improvement methods and disciplines; strong communication and interpersonal skills and a high degree of professionalism in dealing with physicians and staff at all levels of the organization

Working Conditions:  Work is generally performed within an office environment with standard office equipment.

Physical Requirements:  Constantly see/visual acuity, handle/grasp/feel, talk/hear.  Frequently sit, bend/twist.  Occasionally lift/carry 1 to 49 lbs.