GENERAL SUMMARY
The table games scheduler is responsible to administer, gather and process all relevant information required to prepare and implement staff schedules for the table operations division.

FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four diamond commitment to customer service through the delivery and maintenance of the quality standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all policies, procedures, SOPs, and internal controls and government regulations.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Initiate and develop systems for the collection of all data needed to prepare schedules.
• Process authorized documents and records for scheduling.
• Prepare and maintain attendance reports and time sheets.
• Prepare weekly schedules for division staff as directed.
• Generate daily staffing reports according to established procedures and distribute as necessary.
• Produce bi-weekly overtime analysis.
• Address all scheduling inquiries.
• Collect and administer all shift change and time off requests.
• Maintain and update personnel and disciplinary records.
• Other duties as assigned.

ACCOUNTABILITY: This position does not have supervisory responsibilities.

EXPERIENCE/TRAINING/EDUCATION: A high school graduate or equivalent; and previous casino scheduling experience preferred, but will consider scheduling experience in other 24/7 environments with more than 500 employees.

COMMUNICATION SKILLS: This position requires the ability to read, write, understand and speak English.

MATHEMATICAL SKILLS: Basic Math
REASONING ABILITY: This position requires good methodical and problem solving skills.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain class “A” gaming license

SKILLS/ABILITIES:
• Excellent administrative skills.
• Computer literate with working knowledge of Microsoft Office Suite.
• Experience with scheduling software applications. Working knowledge of Virtual Roster a plus.
• Ability to work in a culturally diverse environment.
• Maintain skill level necessary for efficient job performance.
• Ability to take and follow direction from supervisory personnel.
• Good interpersonal, team building, customer service and communication skills.