GENERAL SUMMARY
Ensure courteous, prompt and knowledgeable service of food and beverage to achieve total satisfaction of guest experience.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Adhere to all rules, policies, and regulations as stated in the Pechanga Employee Handbook while striving to improve standards of operation.
• Display knowledge of food and beverage available in bingo area.
• Responsible for taking guest order’s, placing them in Micros (POS) and collecting payment
• Display accurate knowledge of food and beverage pricing
• Follow proper cash handling procedures, maintain the cash drawer and follow appropriate closing cash policies
• Assist guests in a friendly, professional manner and is able to meet their needs
• Stock glassware, paper goods, flatware, condiments, etc.
• Set and clear tables and chairs according to the standards
• Sweep and mop floors and empty trash as needed
• Other duties as assigned
• Ensure quality product is prepared and served in a timely manner following established recipes
• Adheres to established portion control guidelines, minimizes waste.
• Ensure the proper handling/storage of all products in accordance with standards and sanitation.
• Maintain the standards of preparation and presentation of all food products.
• Sets up and organizes work area with all necessary supplies and equipment.


ACCOUNTABILITY: This Food Court Cashier/Attendant does not have supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and at least two years of food and beverage experience is required to successfully perform this job; six months of cash handling experience is also required.
COMMUNICATION SKILLS: This position requires the ability to read and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to write simple correspondence. Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out simple one- or two-step instructions. This position also requires the ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Food Handlers Certificate

SKILLS/ABILITIES:
• Working knowledge of Micros for cash handling
• Ability to multi task
• Ability to offer quality guest service
• Ability to deal with a very fast pace operation
• Ability to work in a team environment

OTHER QUALIFICATIONS:
• Must be able to lift up to 50lb
• Capable of working in a safe and clean environment
• Capable of performing side work as assigned by supervisors
• Willing and capable of following directions from Manager at all times and is fluent in reading and speaking English
• Must be able to work in a smoking environment