GENERAL SUMMARY
The IT systems manager will be involved in the design, deployment, and ongoing maintenance of all production systems and networks. The manager deals specifically with server and network hardware, operating systems, and the applications that utilize these resources. The job requires a multifaceted individual who has a great understanding of open systems in a secure networked environment.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Implements System and Network Monitoring tools to proactively manage production systems & networks
• Manages all IT Security projects to ensure complete security is maintained over all systems and all data
• Deals directly with vendors for application software problems, upgrades and purchases
• Manages all IT Network & Systems projects, and monitors the networks for efficiencies
• Manages staff, including recruitment, training, counseling, performance evaluation and discipline
• Explores new software and hardware options as ways to improve the companies' overall success
• Manages all IT Systems projects, and monitors the systems for efficiencies
• Plans continuity of operations (disaster recovery) to include remote and on-site backup and restoring damaged/lost files and data
• Manages the organization through the change management process to allow for the effective implementation of all projects
• Provides growth analysis and capacity planning for existing systems and make appropriate recommendations based on findings
• Mitigate team conflict and motivate teams to work together efficiently
• Facilitates team and client meetings effectively and in a positive way
• Maintain a positive and productive attitude; ability to lead and direct teams to accomplish their projects
• Effectively communicates relevant project information to superiors

ACCOUNTABILITY: This position has supervisory responsibilities that include hiring/termination, corrective actions, and employee relations issues. This position also has budgeting and forecasting responsibilities.


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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: At least 5 years experience is required/or 7 years preferred to successfully perform this job. One year certificate from college or technical school; or Bachelor's degree (B. A.) from four-year college or university. Both are preferred.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret the most complex documents. This position also requires the ability to respond effectively to the most sensitive inquiries or complaints. The position also requires the ability to write speeches and articles using original or innovative techniques or style. The ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors is required as well.

MATHEMATICAL SKILLS: This position requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must be able to obtain a Class “A” gaming license.
• MCP/MCSA/MCSE
• CCNA or CompTIA Network +
• CCNP recommended

OTHER QUALIFICATIONS:
• Ability to communicate effectively, both written and orally
• Self motivated with the ability to work under stressful situations
• Mentally strong and able to cope with many challenges
• Familiar with point of sale systems Micros and ERM systems Infinium, Stratton-Warren, Kronos desired
• Skilled in working with many Cisco networking platforms (Catalyst series switches; mid-range to high-end routers; Content Service Switches; PIX and ASA Firewalls; Cisco IDS and HIDS; Cisco wireless technologies; Cisco ISE; Solarwinds; Cisco Prime, IOS software)
• Advanced experience in core networking services and security technologies (DNS, DHCP, Microsoft Active Directory, Firewalls, IDS, IPS, PKI and related topics of cryptography, Access Controls, QoS, VoIP, SQL, Web applications, and strong authentication technologies)
• Multiple Operating Systems including all modern Microsoft platforms (Windows Server 2008, 2012), UNIX or related variants (Linux, BSD, AIX, etc.), along with Apple platforms.
• Ensuring compliance with all SOPs, MICS, licenses and regulatory requirements.
• Demonstrate working knowledge of ESXi, VMware vSphere 5.5 and greater, DRS, HA preferred.
• 10+ years working in a Windows Enterprise Server platform environment
• 6+ years working in a VMWare Environment desirable
• Experience with and managing Enterprise SAN and NAS solutions (EMC, Symmetrix, XtremIO, VPLEX, Isilon, Data Domain)
• Work in a 24/7/365 year environment with on call duties 24/7

ADDITIONAL INFORMATION:
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends and holidays.