GENERAL SUMMARY
Meet and greet all guests and handle all of their golf needs.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Greet all guests and provide Golf, Resort & Casino, and local city information.
• Assist all guests by transporting their golf equipment to and from the staging area.
• Clean and stock golf carts to be ready for the next day’s business as well as for the next guest.
• Maintain the cleanliness of golf carts facility, practice facility area and staging area.
• Set-up and tear down the practice facility on a daily basis.
• Check guests cars at golf for damages and record details of any pre-existing damage on Damage Form and place on steering wheel.
• Respond to radio inquires in a professional manner.
• Adhere to all Pechanga’s posted traffic rules.
• Respond efficiently to special requests from guests and golf shop personnel.
• Report unsafe equipment to immediate supervisor.
• Ability to operate the GPS system.
• Comply with PR&C Appearance Standards, Service Guarantees, Know Your Journey and Pechanga and conduct self in a professional manner.
• Will protect the assets of Pechanga Resort & Casino.
• Other duties as assigned


ACCOUNTABILITY: This position does not have supervisory responsibilities.



QUALIFICATIONS AND GUIDELINES


EXPERIENCE/TRAINING/EDUCATION: At least one year experience in a customer service related field is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. This position also requires the ability to print and speak simple sentences. Ability to read, write, comprehend and communicate in English.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid CA Drivers License
• Clean Driver’s License Record

SKILLS/ABILITIES:
• Operation of automatic and standard transmissions is required.
• Ability to operate a standard golf cart transmission.
• Work holidays, weekends, days, or night with flexible hours.
• Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium.
• Stand, walk, and run for the duration of shift.
• Work in outside elements to include cold, heat and rain.
• Ability to lift, carry, store items of 35 to 50 pounds.