Help Desk Technician
Job Summary: Provides first line computer system technical support for Oaklawn employees and patients consistent with the Oaklawn Customer Service Model.
Minimum Qualifications: Associate’s Degree in Information Technology or related field and one (1) year of Help Desk, Phone Support or customer service experience or a commensurate combination of education and experience)
Knowledge, Skills & Abilities: Knowledge of commonly used PC software ex., Window 7/10, Outlook, Microsoft Office 2010 and Office 365 and Microsoft Active Directory. Knowledge of PC hardware component and their replacement and care. General diagnostic and troubleshooting skills as it pertains to a PC on an enterprise network. Skilled in interpersonal communication, customer service, assessing priorities and assigning workload, multitasking, supporting projects, operating a personal computer under unique environments and software applications, and working under pressure. The ability to learn and stay current in an ever-changing Health Care infrastructure.
Working Conditions: May be occasionally exposed to hazardous materials or infectious diseases.
Physical Requirements: Constantly sit, talk/hear. Frequently lift/carry 1-25lbs, occasionally stand, walk, reach, push/pull, handle/grasp/feel, bend/twist/ stoop/kneel/crouch, lift/carry 50+lbs.