GENERAL SUMMARY
The DPS Patrol Specialist is responsible for safeguarding Pechanga Resort & Casino assets and its guests, patrons and team members; and is also responsible for enforcing rules and regulations in accordance with Pechanga Resort and Casino policies and procedures, and applicable tribal, local, state, and federal laws.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Ensures a safe environment at all times at Pechanga Resort and Casino.
• Ensures all policies, rules, regulations, and laws that pertain to Pechanga Resort and Casino are followed and upheld.
• Provides high visibility and professional demeanor in assigned work area.
• Responsible for external areas of Pechanga Resort and Casino including parking structures, pool facilities, team member entrances, RV Resort, golf course, and Gas Station.
• Maintains positive communications and relations with all persons.
• Observes and reports unusual/unsafe conditions.
• Assists in the prevention of crime and disorderly conduct.
• Provides assistance to patrons and team members as needed.
• Prepares written statements and reports.
• Responds to calls for service as required.
• Protects the assets of Pechanga Resort and Casino.
• Performs other job related duties as assigned.

ACCOUNTALIBITY: This position does not have any supervisory or managerial responsibilities.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: High school diploma or GED, at least 2 years’ relative experience in Military or Law Enforcement, or an equivalent combination of education and experience.

COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: This position require the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES:
• Must be able to obtain and maintain a Class “A” gaming license
• Weapons Permit, CA Baton permit, Pepper Spray permit
• Title 31
• Responsible Beverage Service
• CA Guard Card
• PC 832
• Driver’s License

SKILLS/ABILITIES:
• Basic knowledge of computers (Microsoft Office Applications)
• Basic typing skills
• Knowledge of radio communications and ability to speak clearly on a radio
• Ability to work in all types of weather, including extreme hot or cold, dry, rainy, and windy
• Ability to interact with the general public in a highly professional manner
• Ability to work in a stressful environment
• Flexibility and willingness to work nights, weekends, and holidays

Service Animals: Disabled candidates requiring a service animal may request a reasonable accommodation pursuant to Pechanga Resort and Casino’s employee policies. The service animal must be able to pass a Canine Good Citizen test and should be ADI (Assistant Dog International Certified) and registered as a State of CA Service Dog.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.