GENERAL SUMMARY
The Bell Dispatch Team Member will greet and welcome all guests arriving via the casino valet entrance. Bell Dispatch will assist in giving direction and guidance to guests who may need additional assistance making their way from the casino valet entrance to the hotel front desk.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Proactively greet and offer assistance to all arriving guests to the Bell Desk.
• Maintain current knowledge of all daily functions occurring on property in addition must be proficient in providing direction for all guest inquiries.
• Team Member will be expected to be proficient with computer operations and answering multiple phone lines.
• Attend and participate in pre-shift department meetings.
• Comply with all departmental service guarantees
• Perform other tasks as assigned by management
• Will protect the assets of Pechanga Resort & Casino.

ACCOUNTABILITY: The Bell Dispatcher position does not have supervisory responsibilities.


QUALIFICATIONS AND GUIDELINES



EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and no prior experience or training is required to successfully perform this job.

COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Hotel Gaming license.

SKILLS/ABILITIES:
• Make eye contact while speaking.
• Ability to work under stressful situations
• Ability to wear a radio and ear piece to communicate with the Bell Desk, Transportation and Valet.
• Ability to stand for the majority of shift.
• Ability to maintain professional demeanor at all times

OTHER QUALIFICATIONS:
• Must be willing to work weekends and/or holidays when necessary.
• Must be flexible with hours and / or shifts.
• Ability to effectively communicate in English.
• Maintain favorable working relationships with all departments and team members, to foster and promote a cooperative and harmonious work environment.