Front Desk Agent
Job Title: Front Desk Agent
Department: Hotel Front Office
Reports To: Front Desk Supervisor
Greets and registers guests, providing prompt and courteous service. Assists resort guests with their check out. Resolves guest challenges throughout their stay in our resort. Upgrades guests, as required. Promotes resort services and amenities and up-sells products to the guests.
This position does not have any supervisory responsibilities.
Education and/or Experience:
High School Diploma or GED required. One to two years of prior guest service experience are preferred. Prior hospitality experience also preferred.
To perform this job successfully an individual should have excellent PC skills and broad knowledge of current and standard hotel software applications (Microsoft Office, Visual One, etc.)
Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.