Job Title: Concierge (day/swing shift) at Talking Stick Resort
Department: Hotel Front Office
Reports To: Front Desk Supervisor
To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.
This position does not have supervisory responsibilities.
Education and/or Experience
HS/GED required. Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred. Membership in Les Clef d'Or local concierge association preferred but not required.
To perform this job successfully, an individual should have excellent PC skills and broad knowledge of current and standard software applications and hotel systems (Microsoft Office, Delphi, Visual One, etc.).
Must be able to read, write, speak and understand English. Knowledge of multiple languages is a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to maneuver throughout all areas of the casino; walk; use hands and fingers to handle, or feel; reach with hands and arms; climb or
balance; stoop, kneel, crouch, or crawl and talk or hear. Employee may be required to work in confined areas. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.